Don’t send email confirmation

  • Resolved Dani

    (@ardaniela)


    4 years, 6 months ago

    Hi!
    I just installed the plugin, and I have a problem with the confirmation email and the notification email. For example, it never sends the confirmation email to whoever fills the form (with an email from gmail, outlook, etc.) and neither does it send the email to the site administrator if the email is from gmail, outlook, etc.

    It only works if the email is corporate of the type “name@mysite.com”

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • WesternDeal

    (@westerndeal)

    4 years, 6 months ago

    @ardaniela
    Looks strange,
    I am sure, there might be something wrong with the hosting
    the mail server is blocking them, can you double-check from your corporate email inbox and confirm, it looks strange issue
    Well, Try to use Ninja Forms to Google Sheet addon to confirm emails are showing in the sheet

    Thanks
    Abdullah

    Plugin Contributor Justin McElhaney

    (@jmcelhaney)

    4 years, 6 months ago

    Ninja Forms passes the data onto your local WordPress -> PHP installation, via wp_mail() function. Your server then looks at the settings it has for email and sends out the email. This step is usually managed by your Host or a SMTP plugin.

    You can use a plugin such as WP Mail Logging (https://wordpress.org/plugins/wp-mail-logging) to see what data is being sent out through wp_mail
    If the email shows up in the WP Mail Logging plugin’s log then Ninja Forms has successfully handed off the email to the wp_mail function and has no more control over its deliverability.

    Please check out our troubleshooting documentation here: https://ninjaforms.com/docs/troubleshooting-email-problems

    FYI The Ninja Forms to Google Sheet add-on that Abdullah suggested is not an official Ninja Forms add-on and is not supported by the Ninja Forms team.

    Thread Starter Dani

    (@ardaniela)

    4 years, 6 months ago

    Hi guys
    Thank you very much for the support, in fact after reading your answers I contacted the hosting provider and the one that does not work is due to them

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Don’t send email confirmation’ is closed to new replies.