Product price not changing on website

  • Resolved soheyl2021

    (@soheyl2021)


    4 years, 6 months ago

    Hi there,

    We are having an issue with the WooCommerce plugin, when we try to update the product data in the General tab section and try changing the price of a product, the new price does not change on the website for some reason.

    I’ve tried purging the Breeze cache as well, so I’m thinking it’s not a caching issue.

    Can someone please advise as to how to resolve this issue?

    Thank you kindly,
    Soheyl

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Mirko P.

    (@rainfallnixfig)

    4 years, 6 months ago

    Hi there!

    Thanks for reaching out to us.

    Typically, issues like this are caused by a conflicting plugin or theme installed on your site. In order to troubleshoot this further would you mind taking the following steps?

    1. Temporarily switch to one of our default themes, such as Storefront (https://woocommerce.com/storefront/) to ensure that this isn’t a theme compatibility issue. Once you switch themes, can you check and see if everything functions as expected?

    2. If not, we also recommend deactivating all plugins except for WooCommerce to see if this resolves the issue at that point. If it does, then you would need to activate each plugin, one at a time, to see if you can find the conflicting extension/plugin.

    We’d advise to backup your site content and database before making any changes, and you could also duplicate the site for testing purposes if you don’t want to interrupt the live site.

    For a full guide on conflict testing, please see:

    https://docs.woocommerce.com/document/woocommerce-self-service-guide/

    Cheers.

    Mirko P.

    (@rainfallnixfig)

    4 years, 5 months ago

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

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