Hello @alexlim91,
Facebook will ask for permission again if you access token expired. It could happen when:
– your permissions to your FB page has changed
– your password in FB has changed
– …
It is totally an FB competence.
Let me note 2 things:
– if you have a paid package, you will no have to update manually. System do it for you automatically
– if you have WooCommerce, you may like our new plugin which helps you to create review-request campaigns: https://wordpress.org/plugins/customer-reviews-for-woocommerce/
Hi,
Now the problem is the free version already cannot connect to facebook if purchase the paid package then it can connect?
Thank You
Hello @alexlim91 ,
You should be connect in free version as well. (otherwise what would be the point if it could not be used? 🙂 )
Can you send me the content of the Troubleshooting tab or your login email in Trustindex admin?
Waiting for your reply,
Tom
Trustindex
Hi,
What is your email address?
Please write to support@trustindex.io.
In the email please write me these, too:
– Did you find the popup window after the CONNECT button?
– Did you find your FB page in the available pages? Could you select it?
Hi,
I has email to you please check your email.
Thank You
Hi,
Did you guys receive the email?
