Chrome + recaptcha see many submissions as spam

  • Resolved Martijn

    (@ximie90)


    4 years, 6 months ago

    We have a weird issue.
    We have a couple of forms on the site (in different languages).
    We see submissions come in every now and then – so occasionally the forms work just fine.
    When we test on Firefox, the form is submitted on all our tests.
    When we test on Chrome, the form says it wasn’t send. – We altered the error message – it clearly states that the message was seen as spam.
    We installed the flamingo plugin to see what was causing it to be marked as spam.
    It shows – Spam log: reCAPTCHA response token is empty.
    In the browser console we see:
    The resource https://xxxx/wp-content/plugins/contact-form-7/modules/recaptcha/index.js?ver=5.4.2 was preloaded using link preload but not used within a few seconds from the window’s load event. Please make sure it has an appropriate as value and it is preloaded intentionally.

    What could cause this?

    • This topic was modified 4 years, 6 months ago by Martijn.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    4 years, 6 months ago

    Where can we see the website in question?

    Thread Starter Martijn

    (@ximie90)

    4 years, 6 months ago

    The issue is ‘resolved’ – It was the cookiebot.com, marking the recaptcha cookie as a marketing cookie, and the plugin blocking marketing cookies until checked and accepted.
    So it wouldn’t work if the visitor had not fully accepted all cookies.
    Seems that it really is a marketing cookie, so as this site is hosted/targeted to EU visitors, we kind of have to leave it as is. We added a note to the error message, to try it with full cookies accepted else mail directly to …. so the issue is still there, but not something we can solve in a completely legal way I think – we could mark the cookie as a functional one, but I think you are then place unwanted cookies, which isnt allowed. .

Viewing 2 replies - 1 through 2 (of 2 total)

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