Automatic e-mail after purchassed

Resolved Charlélie
(@charlelie01)

4 years, 8 months ago

Hello, I’m a beginner with woo-commerce, I wish to have a posibility to ad automatic e-mails when someone buy a product on my store. In details, I need to send a .pdf to my customers when they buy an experience on my website, and I wish to make it automatic with rules like if someone buy this product, they gonna also receveid this e-mail who contain this .pdf and this text. Someone talk to me about : https://woocommerce.com/fr-fr/products/follow-up-emails/, can someone confirm I can do that with that plug-in ? Thanks in advance.

Viewing 5 replies - 1 through 5 (of 5 total)

Mirko P.
(@rainfallnixfig)

4 years, 8 months ago

Hi @charlelie01,

Someone talk to me about : https://woocommerce.com/fr-fr/products/follow-up-emails/, can someone confirm I can do that with that plug-in ?

If you have any pre-sales questions on Follow-Ups extension, please contact us at:

https://woocommerce.com/contact-us/#sales-form

From there, click on the tab “I have a question about a specific extension or theme I’d like to purchase.” We will be able to help you further there.

WooCommerce experts will be able to give you more details about that extension and recommend a different one, in case that doesn’t fit the goal you intend to achieve.

Just so you know, in the WooCommerce.com marketplace we offer a 30-day refund policy so you can test out the extension with your requirements and make sure it works for you. Here are more details on the refund policy: https://woocommerce.com/refund-policy/.

Thanks.

Thread Starter Charlélie
(@charlelie01)

4 years, 7 months ago

Hello, even if I follow your link, I can’t find a way to send an e-mail or contact someone by chat. I need advices before purchase please.

Plugin Support abwaita a11n
(@abwaita)

4 years, 7 months ago

Hi @charlelie01,

On the contact us page, there are several options. Kindly follow the steps shared above by @rainfallnixfig to find the option to create a ticket with us:

1. Open the following page – https://woocommerce.com/contact-us/#sales-form
2. Click on the tab “I have a question about a specific extension or theme I’d like to purchase.”
3. Click “Can’t find an answer? Contact us!”

You will be able to submit a ticket once you follow the above and we’ll be happy to assist further.

Let us know if you face any challenges.
Thanks.

Thread Starter Charlélie
(@charlelie01)

4 years, 7 months ago

Hi ! That’s the thing, maybe I miss something, when I follow the advices, I can’t find a way to create a ticket. Where is the link for create a ticket here ? https://woocommerce.com/my-account/create-a-ticket/

Mirko P.
(@rainfallnixfig)

4 years, 7 months ago

Hey @charlelie01,

The best way to contact WooCommerce.com support for pre-sales questions is via this link:

https://woocommerce.com/contact-us/#sales-form

Once there, you should see this, and if not use a different browser.

Link to image: https://i.imgur.com/vDOUWGH.png

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Link to image: https://i.imgur.com/Iso56ZD.png

If you purchased premium extensions on the marketplace you have access to our dedicated support team at WooCommerce.com via the link https://woocommerce.com/my-account/create-a-ticket/ after registering an account.

Link to image: https://i.imgur.com/hxmIp5j.png

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Link to image: https://i.imgur.com/oNxHmHT.png

Hope this helps.

Viewing 5 replies - 1 through 5 (of 5 total)

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