wc_get_customer_order_count returns 0

Hi,

Thank you, I’ve been exactly using it as the tutorial / Hookr instructions tell.
As I say, it’s working for most of my users.
But somehow, for recently registered users, it’s -> Not working. It’s returning “0” as order counts, even if this recently registered user has already ordered more than once.

Also my code is as follows :

global $my_user_id;
$dejacommande = wc_get_customer_order_count( $my_user_id);

I also tried using :

$args = [
'author' => $my_user_id,
'post_status' => 'any',
'post_type' => 'shop_order'
];

$query = new WP_Query($args);
$totalcount = $query->found_posts;

And none work for recently registered users. It works for other users.

Hi,

Thank you for your message.
I would say it’s not helping for my situation here.

I just want the order count for the current user on the front end, just like it’s displayed correctly in the wp admin.

My problem is that on the front end the system considers that this user has 0 order, when asked using wc_get_customer_order_count. However, still on the front end, when this client goes to “my-orders” his orders are actually displayed correctly. Same for when I go to wp admin.

How is that possible ?

How to fix it ?

Thanks

Hi @rynald0s, thank you for your reply.
I am trying to output it on the “my account – edit account details”. I’m calling it front end because it’s not in wp-admin.

I’m inserting the code here.

<?php
/**
 * Edit address form
 *
 * This template can be overridden by copying it to yourtheme/woocommerce/myaccount/form-edit-address.php.
 *
 * HOWEVER, on occasion WooCommerce will need to update template files and you
 * (the theme developer) will need to copy the new files to your theme to
 * maintain compatibility. We try to do this as little as possible, but it does
 * happen. When this occurs the version of the template file will be bumped and
 * the readme will list any important changes.
 *
 * @see https://docs.woocommerce.com/document/template-structure/
 * @package WooCommerce\Templates
 * @version 3.6.0
 */

defined( 'ABSPATH' ) || exit;

$page_title = ( 'billing' === $load_address ) ? esc_html__( 'Billing address', 'woocommerce' ) : esc_html__( 'Shipping address', 'woocommerce' );
$slugok = sanitize_title($page_title);
do_action( 'woocommerce_before_edit_account_address_form' ); ?>

<?php if ( ! $load_address ) : ?>
	<?php wc_get_template( 'myaccount/my-address.php' ); ?>
<?php else : ?>

	<form method="post">

		<h3><?php echo apply_filters( 'woocommerce_my_account_edit_address_title', $page_title, $load_address ); ?></h3><?php // @codingStandardsIgnoreLine ?>

		<div class="woocommerce-address-fields <?php echo $slugok;?>">
			<?php do_action( "woocommerce_before_edit_address_form_{$load_address}" ); ?>

			<div class="woocommerce-address-fields__field-wrapper">
				<?php
				if($slugok == 'adresse-de-facturation')
				{
					global $my_user_id;
					$dejacommande = wc_get_customer_order_count( $my_user_id );
					$disabled = ($dejacommande >= 1) ? 'disabled_' : '';
					$readonly = ($dejacommande >= 1) ? ['readonly' => true] : '';

					$args = [
						'author' => $my_user_id,
						'post_status' => 'any',
						'post_type' => 'shop_order'
					];
					
					$query = new WP_Query($args);
					$totalcount = $query->found_posts;
					echo '<div class="test_" style="display:none;">'.$totalcount.'</div>';
					echo '<div class="test_" style="display:none;">'.$my_user_id.'</div>';
					
				}
				
				foreach ( $address as $key => $field ) {
					if($slugok == 'adresse-de-facturation')
					{
						array_push($field['class'],$disabled);
						$field['custom_attributes'] = $readonly;
					}
					woocommerce_form_field( $key, $field, wc_get_post_data_by_key( $key, $field['value'] ) );
				}
				?>
			</div>

			<?php do_action( "woocommerce_after_edit_address_form_{$load_address}" ); ?>

			<p>
				<button type="submit" class="button" name="save_address" value="<?php esc_attr_e( 'Save address', 'woocommerce' ); ?>"><?php esc_html_e( 'Save address', 'woocommerce' ); ?></button>
				<?php wp_nonce_field( 'woocommerce-edit_address', 'woocommerce-edit-address-nonce' ); ?>
				<input type="hidden" name="action" value="edit_address" />
			</p>
		</div>

	</form>

<?php endif; ?>

<?php do_action( 'woocommerce_after_edit_account_address_form' ); ?>

The variables $totalcount and $dejacommande both return “0” for the clients that have this bug (when they actually have some orders).

Hi,

Thank you for your reply.
I slightly edited the code because I’m not using the woocommerce_account_navigation hook.
(code below)
For the customer I keep mentionning (who has actually 3 orders but on the front end it says zero) : I got this result : Total orders: 0.

Not okay :/

(the code I slightly edited and put in my functions.php as asked)

add_action( 'woocommerce_order_details_before_order_table', 'rs_get_all_orders' );

function rs_get_all_orders() {

if ( is_user_logged_in() ) {

    $user_id = get_current_user_id();

    $customer = new WC_Customer( $user_id );

    $last_order = $customer->get_last_order();

    $order_id     = $last_order->get_id();
    $order_data   = $last_order->get_data();
    $order_status = $last_order->get_status();
	
	$result = wc_get_customer_order_count( $user_id );

	foreach ( $last_order->get_items() as $item ) {
		
		echo ( '<p style="display:none;" id="test">Total orders: ' . $result . '</p>' );
		} 
	} 
}

Hi,

As I read your question about the order statuses,
I thought maybe the problem was because of these orders have one of my custom order status.

I’m using this plugin : WooCommerce Order Status Manager https://woocommerce.com/fr-fr/products/woocommerce-order-status-manager/

As I changed the client order statuses to “completed”, the order count worked out and showed “3”.

Do you still need a screenshot ?

Also is this a woocommerce / plugin update situation ?

Cheers

Hi,
Here’s the code I wrote in my functions.php :

if(is_user_logged_in())
{
$my_user_id = get_current_user_id();
    $customer = new WC_Customer( $my_user_id );
    $statuses = array('processing','expedier','completed', 'refunded', 'pending', 'on-hold');
    global $count_real;
    $count_real = $customer->get_order_count($statuses);
}

Where “expedier” is the custom order status I’ve mentioned.

Does it seem correct ?

Cheers

• This reply was modified 4 years, 7 months ago by ITP TECHNOLOGIE. Reason: replacing the code tag correctly

Hi,

`$orders = wc_get_orders(array(
‘customer_id’ => get_current_user_id(),
‘return’ => ‘ids’,
));
echo count($orders);`

Returns “2” whatever the current user is.

Should I go back to the rs_get_all_orders function previously presented ?

Edit : I still can’t include my orders with the custom order statuses in my order count, even with the previously mentioned code.

Cheers

• This reply was modified 4 years, 7 months ago by ITP TECHNOLOGIE.