Users can’t register

  • Resolved davetimmer

    (@davetimmer)


    4 years, 8 months ago

    I recently found out that users cannot register directly from the register form on this page: {link below}. If they register when placing an order everything works fine.

    When I inspect the ‘Registeren’ button with dev tools, I found out the button gets disabled whenever a user starts typing a password. This leads me to think it should be a setting somewhere, but I allow users to register in the Settings > General > Everyone can register. I also allow customers to register in Woocommerce > Settings > Accounts & Privacy.

    When I deactivated all my plugins (except Woocommerce, since this is a Woocommerce_myaccounts form), the problem still persisted.

    WordPress version: 5.8
    Woocommerce version: 5.6.0

    Does someone have a suggestion how to tackle/solve this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support abwaita a11n

    (@abwaita)

    4 years, 8 months ago

    Hi @davetimmer,

    I tried registering for an account via the /mijn-account/ page. Indeed, it seems that the submit button is disabled when one is creating a password until some password complexity is attained. When I typed in a reasonably strong password, the submit button was enabled.

    Since you mentioned that this happens even when all other plugins are disabled apart from WooCommerce, it is likely that it’s your theme’s feature. You can confirm by doing a full conflict test that also involves switching to a default WP theme like Twenty Twenty-One.

    If you confirm that it’s a theme feature, I would recommend that you get in touch with your theme author. I see that you’re using Porto theme and you can reach the support team here – https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399/support.

    Let us know how it goes.
    Thanks.

    Thread Starter davetimmer

    (@davetimmer)

    4 years, 8 months ago

    Thanks @abwaita,

    I found the password strength indicator was disabled in the CSS. Removing this piece of CSS shows it again and makes the users aware of the password requirements.

    Mirko P.

    (@rainfallnixfig)

    4 years, 8 months ago

    Hello there,

    Great! Glad to hear you could figure this out.

    Please feel free to open a new topic if you have any other questions.

    Cheers.

Viewing 3 replies - 1 through 3 (of 3 total)

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