Emails in email log sent, but not received

  • Resolved Lori Boone

    (@pleazo)


    4 years, 6 months ago

    Hello,

    I see that at least 5 emails (since yesterday) shown that they have been sent in the email log via woocommerce but the recipients (including myself) have not received them. All these emails are enabled (and have been for 1+ years) but all of a sudden (since the past 24 hours) having this issue of them not being sent.

    The emails were for:
    1. Password reset: https://snipboard.io/BwkN3L.jpg
    2. New order confirmation (for site admin): https://snipboard.io/7l5cdw.jpg
    3. Completed orders (for site admin & user): https://snipboard.io/LIhn7i.jpg

    I contacted Bluehost (my email provider) and they said:
    “This looks like some issue with the woocommerce settings.” Then said “This looks like some issue with the plugin scripts.” Can this be an issue from plugins?

    Can someone please help me fix these issues so that emails are being sent out?

    Best,
    Chris

    • This topic was modified 4 years, 6 months ago by Lori Boone.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support abwaita a11n

    (@abwaita)

    4 years, 6 months ago

    Hi Chris!

    As a first step, you’ll want to check if the emails are being generated by WooCommerce.

    I suggest using WP Mail Logging or an equivalent plugin. From there, trigger the password reset, new order, and completed order emails by doing the respective functions and check the mail logs.

    • If the emails are generated, then WooCommerce is working as expected. You can check with your SMTP plugin (if you’re using one), or your host to check further about their deliverability issue.
    • If the emails are not generated, then this would indicate that a conflict is happening. You can follow the conflict test guide to see if you can narrow down to the cause. It’s also good to check your debug logs for errors.

    Let us know how it goes.
    Thanks.

    Plugin Support abwaita a11n

    (@abwaita)

    4 years, 6 months ago

    Hi,
    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was helpful and you were able to find a solution to the issue.

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

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