Hi @hejoron497,
A variable product that has 6000+ variations is a bit on the higher side. I would recommend finding a way to split this product down as it is overwhelming even for customers to navigate through the available options.
Could you kindly share with us a link to the product so that we can assess further why it’s not showing up?
Thanks.
yes this is the link of the product
https://esmejewels.com/product/white-gold-marquise-diamond-engagement-ring/
in this when I add the prices in variations then it stops working
Thanks for getting back and sharing the link.
I tried to open the product page but it seems to load for a long time before eventually showing this:
Link to image: https://snipboard.io/feiOvo.jpg
Could try to do a conflict test to check if this issue persists when you’re on a default WP theme like Twenty Twenty-One with all plugins deactivated apart from WooCommerce? If the issue is not present at that point, you will want to reactivate the theme and plugins one by one, checking if one of them causes the issues to happen.
Here’s the conflict test guide for reference – https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Let us know how it goes.
Thanks.
yes I have done this test on woocommerce storefront theme but the issue didn’t resolve it appears as it is on that as well
Actually my other products are running perfect because they do not have enough variations. I have to make these 6000+ variations products but when I enter the prices in it, it responds like this as you shown
Hi @hejoron497,
Thanks for explaining further details about the product.
Hmm, I think the issue here is that there are just too many variations to display, and the server isn’t able to process them.
To check that, could you please share the latest fatal-errors log as explained in this document? The logs might be able to provide further context for why the product is not loading correctly.
If there aren’t any errors in the log, can you please ask your host if they have any logs they can share with you?
Thank you!
yes I have find 1 log that is shared with you
fatal-errors-2021-08-24-3bb7a9f2b8d3be304e219868962b1751.log
2021-08-24T09:01:13+00:00 CRITICAL Uncaught TypeError: Argument 1 passed to Automattic\WooCommerce\Internal\DownloadPermissionsAdjuster::get_download_files_and_permissions() must be an instance of WC_Product, bool given, called in /home/u447570474/domains/esmejewels.com/public_html/wp-content/plugins/woocommerce/src/Internal/DownloadPermissionsAdjuster.php on line 103 and defined in /home/u447570474/domains/esmejewels.com/public_html/wp-content/plugins/woocommerce/src/Internal/DownloadPermissionsAdjuster.php:138
Stack trace:
#0 /home/u447570474/domains/esmejewels.com/public_html/wp-content/plugins/woocommerce/src/Internal/DownloadPermissionsAdjuster.php(103): Automattic\WooCommerce\Internal\DownloadPermissionsAdjuster->get_download_files_and_permissions(false)
#1 /home/u447570474/domains/esmejewels.com/public_html/wp-includes/class-wp-hook.php(292): Automattic\WooCommerce\Internal\DownloadPermissionsAdjuster->adjust_download_permissions(32985)
#2 /home/u447570474/domains/esmejewels.com/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->a in /home/u447570474/domains/esmejewels.com/public_html/wp-content/plugins/woocommerce/src/Internal/DownloadPermissionsAdjuster.php on line 138
Hi @hejoron497,
Thanks for sharing the error logs.
I don’t seem to find a connection with your product page loading issue by checking that error logs. Considering all aspects here, I’d recommend increasing your server resources. Having more available memory will speed up how quickly the operations with variations can be completed. For that, please reach out to your hosting provider.
You can also use an extension like Product Add-ons instead of variations. Add-ons load much more quickly than variations, so very often users switch to them when they have a lot of variations.
Hope this helps.
Hi there,
We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions!
Cheers.
