New orders with ‘Processing’ status not sending email

  • Resolved petemattxo

    (@petemattxo)


    4 years, 8 months ago

    Hello,

    We are using Svea Checkout plugin, After paying(test-payment) in svea checkout it will create a new order in WooCommerce with ‘Processing’ status.
    My concern is that the ‘Processing order’ email is not sending email.

    I believe that SMTP is correctly configured because manual order creation and updating order to ‘Complete’ will send an email.

    Do you have an idea why the order created during svea payment is not triggering email? There was also no attempt in sending the email based from SMTP log.

    We also send a separate question for Svea Checkout plugin, but maybe you have other inputs

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support abwaita a11n

    (@abwaita)

    4 years, 8 months ago

    Hi @petemattxo,

    At times, the lack of email generation is caused by a conflict between the tools you’re using on your site.

    Thus, to see if you can narrow down to the culprit, kindly do a full conflict test.

    Let us know how it goes.
    Thanks.

    Thread Starter petemattxo

    (@petemattxo)

    4 years, 8 months ago

    Hello,

    We already tried to 2019 theme and disable all the plugins except for WooCommerce, Svea Checkout and POST SMTP, but still no luck.

    Upon checking fatal-error logs of WooCommerce we found this:

    2021-09-07T14:17:28+00:00 CRITICAL Uncaught Error: Class 'SendGrid\Mail\Mail' not found in /<website>/wp-content/plugins/post-smtp/Postman/Postman-Mail/PostmanSendGridMailEngine.php:47
Stack trace:
#0 /<website>/wp-content/plugins/post-smtp/Postman/PostmanWpMail.php(236): PostmanSendGridMailEngine->send()
#1 /<website>/wp-content/plugins/post-smtp/Postman/PostmanWpMail.php(60): PostmanWpMail->sendMessage()
#2 /<website>/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php(117): PostmanWpMail->send()
#3 /<website>/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(655): wp_mail()
#4 /<website>/wp-content/plugins/woocommerce/includes/emails/class-wc-email-new-order.php(110): WC_Email->send()
#5 /<website>/wp-includes/class-wp-h i /<website>/wp-content/plugins/post-smtp/Postman/Postman-Mail/PostmanSendGridMailEngine.php på rad 47

    We already sent that log to Post-Smtp plugin also for their inputs.

    What’s weird is it is really sending email if we do order creation from woocommerce, ‘Order Actions’, ‘Updating of status to Complete’ or ‘Manually updating from pending payment to Processing’ for example.

    Could it be possible that there’s something wrong during the triggering of the mail from pending to processing?

    Plugin Support Thu P. a11n

    (@thup90)

    4 years, 8 months ago

    Hi there,

    This error might be the reason why email is not sent out automatically. Can you try to also disable the POST SMTP plugin in your conflict test to see if that helps?

    Thread Starter petemattxo

    (@petemattxo)

    4 years, 8 months ago

    Hello

    We are able to solve this by trying a different SMTP plugin.
    Thank you for your answers 🙂

    MayKato

    (@maykato)

    4 years, 8 months ago

    Hi @petemattxo

    We are able to solve this by trying a different SMTP plugin.

    Glad to hear you were able to solve the issue. I’m marking this thread as resolved. If you have further questions, feel free to open a new topic.

Viewing 5 replies - 1 through 5 (of 5 total)

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