MAILPOET IS NOT COMPATIBLE WITH WOOCOMMERCE PAYMENTS PLUGIN

  • Resolved joannavgp

    (@joannavgp)


    4 years, 7 months ago

    Hi,
    I noticed that the Woocommerce payments plugin was not working properly. I deactivated one by one the plugins I have installed on my website. When I deactivate Mailpoet Plugin, the problem disappears. The Mailpoet plugin does not allow to show the payment box on the checkout page. I really love Mailpoet, but for me, the payment process is obviously more important. For now, I deactivated Mailpoet, sadly. I am considering another email newsletter plugin. It is not the first time Mailpoet has had incompatibilities with woocommerce, however, I have to say, the plugin’s creators always fix the issues. I just hope they can solve this one.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)
  • Elvira K.

    (@treibalen)

    4 years, 7 months ago

    Hi there @joannavgp,

    Thanks for reaching out!

    I tested MailPoet with WooCommerce Payments on my test site but I do see the payment section: https://d.pr/i/gwwcLe

    Can you please confirm that the same issue arises with just WooCommerce, WooCommerce Payments, and MailPoet enabled and a default theme Twenty Twenty is active?

    This will help us narrow the issue down.

    Looking forward to hearing back from you!

    Thread Starter joannavgp

    (@joannavgp)

    4 years, 7 months ago

    `Elvira, thank you for taking your time to respond to this issue. I already tried, the problem was still there until I turned off the extensions in my browser. Then, the problem disappeared. Sometimes external configurations can cause issues. I have not tested every single extension, so I cannot tell you which one is affecting on payments section. I use Chrome and extensions for tracking analytics; maybe that is the point. I tried on Edge, and I saw the checkout is working perfectly with both activated (Woocommerce Payments and Mailpoet). Even in the mobile version, checkout is working perfectly. I am glad because both plugins are fantastic. I did not want to eliminate them either, and fortunately, I won’t!

    • This reply was modified 4 years, 7 months ago by joannavgp. Reason: Problem is still there
    Elvira K.

    (@treibalen)

    4 years, 7 months ago

    Hi there @joannavgp,

    I’m so glad to hear that you were able to resolve the issue 🙂

    Great sleuthing here!

    Please let us know if you need any further assistance!

    Thread Starter joannavgp

    (@joannavgp)

    4 years, 7 months ago

    `Hi, Elvira!
    Unfortunately, the problem persists when you log in to the website account… I really thought that was solved, because I tried other browsers, but not logging in to the website account. I tell a friend to try. Then she told me that the problem was still there. I asked her if she had extensions in her browser, and she does not have any. If I go to checkout as a guest, it works perfectly. The thing is when I am logged in. I tried again and deactivate Mailpoet, and the problem disappeared. I am so sad to go back to this issue, but I am sure you could help me to figure out what to do. I am sorry.

    • This reply was modified 4 years, 7 months ago by joannavgp. Reason: misspelling
    • This reply was modified 4 years, 7 months ago by joannavgp.
    Thread Starter joannavgp

    (@joannavgp)

    4 years, 7 months ago

    Hi, Elvira!
    Unfortunately, the problem persists when you log in to the website account… I really thought that was solved, because I tried other browsers, but not logging in to the website account. I tell a friend to try. Then she told me that the problem was still there. I asked her if she had extensions in her browser, and she does not have any. If I go to checkout as a guest, it works perfectly. The thing is when I am logged in. I tried again and deactivate Mailpoet, and the problem disappeared. I am so sad to go back to this issue, but I am sure you could help me to figure out what to do. I am sorry.

    Elvira K.

    (@treibalen)

    4 years, 7 months ago

    Hi there @joannavgp,

    Please contact us via https://www.mailpoet.com/support/premium/ and include a link to this thread.

    We’ll be able to look into your issue closely there.

    Cheers!

    Thread Starter joannavgp

    (@joannavgp)

    4 years, 7 months ago

    Thank you for your help, I have already sent the description of the situation. Have a nice day.

    • This reply was modified 4 years, 7 months ago by joannavgp.
    thecifu

    (@thecifu)

    4 years, 6 months ago

    Buenas, yo tengo el mismo problema. Han resuelto la incidencia?

    Thread Starter joannavgp

    (@joannavgp)

    4 years, 6 months ago

    Buenas @thecifu
    Todavía no se ha resuelto. Yo confío en que los programadores de Mailpoet lo harán. He reportado el incidente tal y como Elvira me indicó. El servicio técnico de Mailpoet me contactó a través de un email esta mañana, he respondido brindando más detalles del problema. La recomendación que puedo darte mientras Mailpoet resuelve este inconveniente, es que vayas a la sección de configuración de Woocommerce Payments, hay una sección en la que puedes inhabilitar la “Nueva Experiencia Checkout”, es la misma en donde te ofrecen la posibilidad de recibir pagos en Euros. Inhabilita/elimina las opciones de New Checkout Experience, entonces podrás tener tu website operativa tanto con Woocommerce Payments como con Mailpoet a la vez. Es lo que estoy haciendo mientras Mailpoet revisa el caso.

    thecifu

    (@thecifu)

    4 years, 6 months ago

    Donde esta esa opción exactamente? no la veo.
    Solo me salen estas opciones:
    https://postimg.cc/ZCKgxGc0

    Thread Starter joannavgp

    (@joannavgp)

    4 years, 6 months ago

    @thecifu hola,
    En esa imagen que enviaste, en la casilla Métodos de pago. Haz click sobre los tres puntitos en la esquina superior derecha de la casilla, luego en “Disable” (Inhabilitar). Yo manejo mi WordPress en Inglés, a mi me aparece la opción Disable, no sé si la traducción de WordPress es literal, entonces sería Desactivar. Luego intenta hacer el proceso de compra en el Checkout, teniendo habilitados ambos plugins (Woocommerce Payments & Mailpoet). Por los momentos te va a funcionar bien.

    thecifu

    (@thecifu)

    4 years, 6 months ago

    Genial!!! muchas gracias por esta previa solución. Me estaba dando mucha rabia no poder usar MailPoet por este problema!!

    Thread Starter joannavgp

    (@joannavgp)

    4 years, 6 months ago

    A la orden @thecifu. El Equipo de Mailpoet está trabajando en eso. Mientras tanto, ya sabemos que esta solución temporal nos permitirá utilizar ambos plugins. ¡Ten un excelente día!

    Plugin Support Dani F. a11n

    (@danielinhou)

    4 years, 6 months ago

    Hola @joannavgp y @thecifu

    Thanks for your patience with this issue. We found out that the problem is related to the MailPoet Pop-up form being present on the checkout page.

    We are working on a fix. I just want to inform you that as a temporary workaround you should be able to get rid of the issue by disabling the form on the checkout page. This can be done by configuring the form to display only on specific pages.

    See the screenshot below:

    https://d.pr/i/7iCcfT

    I’ll leave the thread open for a while and I’ll keep you posted as soon as we have a fix.

    Cheers!

    Plugin Author Bruna a11n

    (@bruberries)

    4 years, 6 months ago

    Heads up:
    We released a fix for the incompatibility with WooCommerce Payments during the checkout in version 3.69.1.

    If you have the latest version of MailPoet 3, it should be working fine now.

Viewing 15 replies - 1 through 15 (of 15 total)

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