Missing subscription orders after site migration.

  • Resolved tinkerroboman

    (@tinkerroboman)


    4 years, 8 months ago

    Hi. We got a company to redo our WordPress site that uses woocommerce. We sell products but also have subscriptions to services. The company that updated our site migrated the data from one DB to another. It seems that something has gone wrong in the migration process and 91 of the subscription orders did not migrate. We have the old database and we know the order numbers missing in the new database. We do not know all the tables that are involved in the subscription process. Who can help us to migrate the 91 old orders over to the new database? We do have access to both mqsql dbs.

Viewing 3 replies - 1 through 3 (of 3 total)
  • MayKato

    (@maykato)

    4 years, 8 months ago

    Hello,

    It sounds like the issue is related to our premium extension “WooCommerce Subscriptions” – in which case, you have access to our support team at WooCommerce.com. Please contact us at  WooCommerce.com > My Account > Support, and we’ll be happy to help there.

    Kindly note that this particular forum is for questions that are related to the WooCommerce core features.

    Thread Starter tinkerroboman

    (@tinkerroboman)

    4 years, 8 months ago

    Hi. I did also log a call on the support side. We are just running out of time so I am asking all over to get some help ASAP.

    Thanks.

    Plugin Support abwaita a11n

    (@abwaita)

    4 years, 8 months ago

    Thanks for the update.

    If you were able to create a ticket, then the issue will be resolved via the ticket.

    * Just to mention, forum guidelines do not usually allow for support for paid plugins here.

    If you have any WooCommerce core questions though, please feel free to post them here on the forum via a new thread.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

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