Checkout Error – Something went wrong
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When you enter wrong card details for example, the error says “Something went wrong. Please contact us to get assistance.”
But in the backend of woocommerce I can see CVC code was entered wrong.How can this information be relayed to the customer?
Thankyou 🙂
Viewing 4 replies - 1 through 4 (of 4 total)
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Hi @dunoman77,
This is related to your Payment Gateway, which one are you using? Also, can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Thanks.
Hey Mirko, thanks for the prompt response, here is the requested information –
The payment gateway is currently : WooCommerce Payments – Credit card / debit card
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See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: storefront/woocommerce/emails/admin-cancelled-order.php storefront/woocommerce/emails/admin-new-order.php storefront/woocommerce/emails/customer-invoice.php storefront/woocommerce/emails/customer-processing-order.php ### Action Scheduler ### Complete: 1,562 Oldest: 2021-07-24 12:33:11 +1000 Newest: 2021-08-23 10:04:03 +1000 Failed: 38 Oldest: 2021-07-24 23:13:56 +1000 Newest: 2021-07-25 11:33:07 +1000 Pending: 6 Oldest: 2021-08-23 10:07:06 +1000 Newest: 2021-08-29 13:56:06 +1000 ### Status report information ### Generated at: 2021-08-23 10:04:25 +10:00Thanks for sharing the SSR @dunoman77.
I see that you’re using the WooCommerce Payments plugin.
Thus, I would request that you post directly on the WooCommerce Payments forum for the support team to assist from there – https://wordpress.org/support/plugin/woocommerce-payments/
Thanks.
Hi,
We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to create a ticket with us.If you have further questions, please feel free to open a new topic.
Thanks.
Viewing 4 replies - 1 through 4 (of 4 total)
The topic ‘Checkout Error – Something went wrong’ is closed to new replies.
