Hi there @casahova – thanks for reaching out and we apologize for any inconvenience this has caused.
For us to take a closer look at your issue, could you set up a test page where we can see what you have now? If you could also send a screenshot or a screen recording of the exact issue then that would be even better.
Kindly advise us.
Thread Starter
noname
(@casahova)
hello,
please refer to these screenshots:
https://paste.pics/DLGOR
https://paste.pics/DLGOT
Regarding the test site, you may refer to my website link at:
https://www.casahova.com/
Thanks, hope to hear from you soon!
Thank you for sending further clarification, @casahova.
I will need to escalate this to our lead developer and we will let you know as soon as we heard back any feedback from him.
We appreciate your patience regarding this.
Hi there! @casahova As of the moment, we haven’t heard back from our lead developer but no worries as I have now made a follow-up to him regarding this.
Thank you for your kind understanding and patience.
Thread Starter
noname
(@casahova)
Ok, no problem. Appreciate the update!
Thread Starter
noname
(@casahova)
Hi, i have yet to hear from your developer regarding my issue
Bel
(@belimperial)
Hi @casahova
We apologize if it taking longer for the escalated issue. Currently, we still don’t have feedback from our lead developer. However, I reached out to our other developer to have a look at the CLS issue.
In the meantime, could you please disable the overlay of the popup and set a size to it, and see if this will help fix the CLS.
For example:
https://share.getcloudapp.com/4gulPkbp
https://share.getcloudapp.com/Z4ujrQJk
Thank you for your kind understanding on this matter.
Hello @casahova,
Can you please try to disable any popup animation that might be set?
1) Head over to your Popup Settings > Display > Animation
2) Select None under Animation Type
3) Click Update to save your changes
4) Purge your WP cache(s)
5) Rerun your PageSpeed Insights test
On my site, I see Google thinks my popup’s slide-up animation is a CLS issue. Unfortunately, that’s not really true since nothing on the page shifts at all when my popup slides up.
When I turn off my popup’s animation, my total CLS drops down to 0.044.
Please let us know how that works for you.
Thanks! 🙂
Mark
Thread Starter
noname
(@casahova)
hello,
Yes, I turn off the sliding animation and the CLS is now gone!
Thank you for the assistance!
Bel
(@belimperial)
Hi @casahova
Thank you for getting back!
I’m glad everything is now working on your site. By the way, If you have a moment, we would very much appreciate it if you could quickly rate and review the plugin, just to help us spread the word.
Thank you in advance!
