error payment

Resolved

(@gariminato87)

Form creation (name, email address, radio buttons, calculations,
PayPal)
I have listed multiple contents and amounts with radio buttons.
In the calculation, I selected the radio button.
Finally, in PayPal editing, I calculated the Payment amount.
After completing the form, I tested it, but it says "error has occurred. I'm having trouble confirming my payment".
In Stripe, it says "No fields".
What is the cause?

Viewing 14 replies - 1 through 14 (of 14 total)

Plugin Support Patrick – WPMU DEV Support
(@wpmudevsupport12)

4 years, 7 months ago

Hi @gariminato87

Sorry to hear you are having this issue.

Could you please export your form following this guide: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

Upload it to Google drive and share the link.

Best Regards
Patrick Freitas

Thread Starter gariminato87
(@gariminato87)

4 years, 7 months ago

Hello.
https://drive.google.com/file/d/1K-cbqFDGt48y43mJ2b4Y3FKQudbg40VA/view?usp=sharing

Plugin Support Patrick – WPMU DEV Support
(@wpmudevsupport12)

4 years, 7 months ago

Hi @gariminato87

Thank you for the form.

I did see something going on in this form.

The min amount for PayPal is 1.00 USD and 0.5 USD for Stripe, I see the fields are configured to 1.0 JPY which is less than min required on PayPal and stripe. https://monosnap.com/file/o0GBjzCROU6MHZOqe97rM9c1yCC6Ql

Could you please try a different value on your side and check if the issue is gone?

Kindly also enable the form to load from Ajax on Form > Behaviour just to prevent any caching issues.

Let us know the result you got.
Best Regards
Patrick Freitas

Thread Starter gariminato87
(@gariminato87)

4 years, 7 months ago

thank you.
If it is Japanese Yen, an error will occur.
What is the cause?

Predrag – WPMU DEV Support
(@wpmudev-support1)

4 years, 7 months ago

Hi @gariminato87,

Have you tried setting the price to 2 Yens as that seem to be the minimum amount for a transaction:
https://www.paypal.com/uk/cgi-bin/webscr?cmd=xpt%2FFinancialInstrument%2Fpopup%2FWireWithdrawMinimumAmount-outside

Cheers,
Predrag

Thread Starter gariminato87
(@gariminato87)

4 years, 7 months ago

Hello.
The Japanese yen has 0 after the decimal point, so set it to 0.
The amount is set at 300 yen (US dollar 2.73).
I get the same error in JPY.
With USD, there is no problem and no error occurs.
If it is set to JPY, it is an error, so what is the cause?

Plugin Support Patrick – WPMU DEV Support
(@wpmudevsupport12)

4 years, 7 months ago

Hi @gariminato87

I did some tests and could see the same issue when using 300, I sent this thread to our developers for a closer look.

Once we hear back from our developers we will let you know.

Best Regards
Patrick Freitas

Thread Starter gariminato87
(@gariminato87)

4 years, 7 months ago

Hello. thank you.
There is no problem with US dollars.
Hong Kong dollars are fine.
If it is Japanese Yen (JPY), any number will result in an error.
I hope it can be solved.

Plugin Support Nebu John – WPMU DEV Support
(@wpmudevsupport14)

4 years, 7 months ago

Hi @gariminato87,

As mentioned, our developers are looking at this issue and we will get back to you once we have feedback on this as soon as possible. We really appreciate your patience on this.

I am extremely sorry about the inconvenience caused.

Kind Regards,
Nebu John

Plugin Support Patrick – WPMU DEV Support
(@wpmudevsupport12)

4 years, 7 months ago

Hi @gariminato87

Can you please try this script:

https://gist.github.com/wpmudev-sls/69cb9377f2bf4c6573f57b785ad460af

Please, install it as a mu-plugin following this guide:
https://wpmudev.com/docs/using-wordpress/installing-wordpress-plugins/#installing-mu-plugins

Let us know the result you got.
Best Regards
Patrick Freitas

Thread Starter gariminato87
(@gariminato87)

4 years, 7 months ago

Hello. thank you.
I’m a beginner so I don’t know.
Should I create a new script (arbitrary name.js) and place it in wp-contents-> plugin-> Forminator?
mu-plugin mu-plugin was in wp-contents →. There is nothing inside.
How do I create and deploy scripts?
I’m sorry for being a beginner.

Thread Starter gariminato87
(@gariminato87)

4 years, 7 months ago

Hello. thank you.
If you put PHP in the mu-plugin folder,
The error is no longer displayed, and the payment display screen is displayed without any problem.
It’s working fine for now.
thanks so much!

Plugin Support Patrick – WPMU DEV Support
(@wpmudevsupport12)

4 years, 7 months ago

Hi @gariminato87

I hope you are doing well,

Yes, it should be inside the wp-content > mu-plugins folder, it was an issue in the decimal amount, we reported it to developers and we are going to improve it in the plugin, please keep it updated.

We are happy to hear it is working fine now, I am marking the ticket as resolved.

Best Regards
Patrick Freitas

Thread Starter gariminato87
(@gariminato87)

4 years, 7 months ago

Hello. thank you.
I hope that it will continue to work properly with the version upgrade.

Viewing 14 replies - 1 through 14 (of 14 total)

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