WooCommence
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Good morning,
Last week I added the WooCommence plugin to my business website http://www.awakenwithinwithadele.com to allow people to pay for events directly through the website.
On Wednesday 4th August 4 people ordered tickets via the website. These were put ‘on hold’. I realised from a response to a question in the forum that this was because payment was set up to be authorised after checkout. I have now changed the setup and new orders are appearing as expected.
My question is regarding the 4 orders that were made last Wednesday. I changed the status from on hold to complete, then to processing. The total to be deducted is appearing as pending under customer bank accounts, but the payments are not appearing as pending under the payment session of my WordPress Admin Console. Only the order that was made this morning is appearing. It looks like the payment linked to the 4 orders made last Wednesday are stuck.
How do I go about getting the payment for these four orders to filter through to the payment session?
Thanks in advance for your help.
All the best,
Adele
The page I need help with: [log in to see the link]
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As a first step, can you please let us know which payment gateway are you using to receive payments from your customers?
Thanks.
Hi,
I am using Stripe, I assume this is the payment gateway.
Should you need it, here is the status report also. 🙂
Thanks for your help.
Adele
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See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Complete: 201 Oldest: 2021-07-12 15:09:01 +0000 Newest: 2021-08-10 08:38:20 +0000 Pending: 6 Oldest: 2021-08-10 11:00:33 +0000 Newest: 2021-08-17 02:14:56 +0000 ### Status report information ### Generated at: 2021-08-10 09:02:43 +00:00Hi,
I think I have resolved it by changing the order status to capture change. The payments are now appearing as pending under the payments screen. I am hoping this has resolved it.
My concern is that the pending total actually includes 5 orders, but it says 2 deposits underneath the total and when I click on it it only shows the card transaction from yesterday. I am sure it is fine and I am hoping nothing to worry about.
Question, is Stripe a payment gateway that supports authorised transactions? I couldn’t see this on the list.
Finally the pending total is 122.25 pounds and the next deposit is 24.45. I am able to find out what transactions are linked to the next deposit. Is there a way to find out the transactions between the pending total and next deposit?
Thanks for your help.
Adele
Hi there 👋
It sounds like this issue is directly related to the WooCommerce Payments plugin.
So in this case, please reach out to us regarding this specific issue on the following support forum:
https://wordpress.org/support/plugin/woocommerce-payments/
We would be happy to assist you there 🙂
Since it’s been a while since we last heard back from you, I’m going to mark this thread resolved.
Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.
Cheers!
The topic ‘WooCommence’ is closed to new replies.
