Not every message is delivered

  • Resolved kingasz

    (@kingasz)


    4 years, 9 months ago

    Hi, I’ve got two forms on my site and both send messages, but since Tuesday or so not every message is delivered to the e-mail address. How come? I don’t want to check logs 5 times a day. Thanks!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    4 years, 9 months ago

    What other plugins and theme do you use on the site?

    Thread Starter kingasz

    (@kingasz)

    4 years, 9 months ago

    Plugins:
    Akismet antyspam
    Animated Blocks
    Call Now Button
    Contact Form CFDB7
    Genesis Blocks
    Honeypot for Contact Form 7
    Hotjar
    Limit Login Attempts Reloaded
    ReCaptcha v2 for Contact Form 7
    Redirection for Contact Form 7
    Site Kit
    UpdraftPlus
    W3 Total Cache

    Theme:
    Hestia from ThemeIsle

    Apparently e-mails from gmail.com, o2.pl, hotmail.com don’t get delivered on the e-mail address, but they are sent and appear in form logs. Last e-mails that were delivered from gmail.com were from 3rd August.

    Also: users get e-mail confirmation after sending a message.

    • This reply was modified 4 years, 9 months ago by kingasz.
    • This reply was modified 4 years, 9 months ago by kingasz.
    • This reply was modified 4 years, 9 months ago by kingasz.
    Plugin Author Takayuki Miyoshi

    (@takayukister)

    4 years, 9 months ago

    See Setting up mail

    What email settings do you have in the Mail tab panel?

    To protect personal data, hiding email addresses in the settings or replacing them with dummy addresses is strongly advised.

    Thread Starter kingasz

    (@kingasz)

    4 years, 9 months ago

    That could be the case if I changed anything and if no e-mails were delivered, right? All settings remain the same since the beginning.

    To: mail@tso.pl
    From: To się obroni <mail@tso.pl>
    Title: Wiadomość z formularza kontaktowego
    Reply-to: [your-email]
    Bcc: mail@ks.com

    To and from addresses are in site domain.

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    4 years, 9 months ago

    Try switching to the default theme, deactivating all plugins excluding Contact Form 7 and Akismet, and clearing all cache data.

    Why you are advised to deactivate plugins and switch to the default theme.

    Thread Starter kingasz

    (@kingasz)

    4 years, 9 months ago

    Ok, got it. Setting SMTP plugin fixed it. Thank you very much for your time!

Viewing 6 replies - 1 through 6 (of 6 total)

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