resend confirmation email

  • Resolved blcsue

    (@blcsue)


    4 years, 9 months ago

    Unable to send a “resend confirmation email” for a new subscriber. thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Elvira K.

    (@treibalen)

    4 years, 9 months ago

    Hi there @blcsue,

    Thanks for reaching out!

    Can you please let me know what’s happening when you’re trying to resend it?

    Also, are you using MailPoet Sending Service on your site?

    If yes, please contact us via https://www.mailpoet.com/support/premium/ and include a link to this thread.

    We’ll be able to provide you with more information there.

    Cheers!

    Thread Starter blcsue

    (@blcsue)

    4 years, 9 months ago

    I click on the link to “resend confirmation email” and get an error message:

    An unknown error occurred.

    Thread Starter blcsue

    (@blcsue)

    4 years, 9 months ago

    I have also got this error message:

    Sending has been paused due to a technical issue with MailPoet: The MailPoet Sending Service has stopped sending your emails for one of the following reasons:

You may have reached the subscriber limit of your plan. Manage your subscriptions.
You may have had a poor deliverability rate. Please contact our support team to resolve the issue.

Check your sending method settings.

    could it be related?

    Elvira K.

    (@treibalen)

    4 years, 9 months ago

    Hi there @blcsue,

    I have also got this error message, could it be related?

    It definitely is! Please contact us via https://www.mailpoet.com/support/premium/ and include a link to this thread.

    We’ll be able to provide you with more information there.

    Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)

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