Payment Info Blank after latest update

  • Resolved planetoid2001

    (@planetoid2001)


    4 years, 9 months ago

    Hello Team,

    After the Latest update yesterday, we’ve had a couple of instances wherein the User is unable to see the “Shipping” “Payment Info” (Multistep Checkout) on iPhones (It’s Blank with just the ‘Back to Cart’ and ‘Prev’ buttons shown… The Login and Billing Address steps work fine.
    The “Shipping” Tab has the buttons ‘Back to Cart’, ‘Next’ and ‘Prev’ but is Blank, It’s should have the The “Additional Info” which is missing from the Shipping Tab.

    The “Payment Info” is just Blank with just the ‘Back to Cart’ and ‘Prev’ buttons shown.

    It seem to work fine on desktop.

    Is this something that has happened with other too? Can you guys help with this

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support B C. a11n

    (@battouly)

    4 years, 9 months ago

    Hi @planetoid2001,

    Please share a link to a product and the steps to replicate this behavior on your live site. In case a real purchase is required to see the behavior, I recommend you share the screenshots of the results and steps to replicate, so we can test this from our local test sites.

    I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL(s) in your reply.
    You can simply drag the image and drop it to generate a link to share.

    It will be great if you could share your current System Status Report too. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    3 Sons Development

    (@3sonsdevelopment)

    4 years, 9 months ago

    Hi @planetoid2001,

    We have not heard from you in a while so I’m marking this thread as resolved. If you do have more trouble with this, please open up a new topic and we’ll be happy to help you out.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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