Error 10727 street address not valid

I had a custom email us stating they received this error while checking out: https://share.getcloudapp.com/E0uAQkKr “Error 10727 The street address in your shipping address is not valid”.

I’ve never had anyone receive this error before and the product they are purchasing is not a physical one, and it’s set to ‘virtual’. The street address is not required when purchasing either and I believe we hid/removed the fields in our functions file.

Could this be something on their end or some other configuration issue?

I also don’t have ‘require billing address’ checked off.

“PayPal only returns a shipping address back to the website. To make sure billing address is returned as well, please enable this functionality on your PayPal account by calling PayPal Technical Support.”

Not sure if that has anything to do with it.

*Edit:

Looking at the logs:

07-15-2021 @ 21:01:09 - WC_Gateway_PPEC_Client::_process_response: acknowleged response body: Array
(
    [TIMESTAMP] => 2021-07-16T01:01:08Z
    [CORRELATIONID] => b97ec33axxx
    [ACK] => Failure
    [VERSION] => 120.0
    [BUILD] => 55808386
    [L_ERRORCODE0] => 10727
    [L_SHORTMESSAGE0] => Shipping Address1 Empty
    [L_LONGMESSAGE0] => The field Shipping Address1 is required
    [L_SEVERITYCODE0] => Error

Wondering if they are missing their shipping address in PayPal and that is why this is erroring. Even though Woo shouldn’t require it on my end, but curious if it’s just missing in their account and that’s the reason.

• This topic was modified 4 years, 10 months ago by qwik3r.
• This topic was modified 4 years, 10 months ago by qwik3r.