Forum support is not enough for free users!

  • madebylocalsllc

    (@madebylocalsllc)


    4 years, 8 months ago

    If I could give 0 stars I would! I understand with free versions of things there are limitations. But limiting free users to only a support forum is not enough. My issue can’t be found (after 2 hours of searching and wasting my time!) in the forum. There is no way for me to email someone about this issue (that I have found) and I have NO idea how to fix it. The issue is that Updraft is showing my Next Scheduled Backup Date IN THE PAST!!!! So no backups are occurring daily. I have to manually backup every day.

    This plugin is useless to me. I will be moving on to a plugin with an actual support team. Even email support is better than this.

    Had there been a way for me to communicate with someone at Updraft about this issue and they took the time to work out the issue, I might have been inclined to pay for the premium version. But to just put out a free version and leave people to their own devices with a forum as their only means of support is not good business. Goodbye Updraft!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    4 years, 8 months ago

    Hi @madebylocalsllc,

    I can see that you have already opened a new topic and I have replied to your post. Please provide us the backup log so we can help you resolve the issue.

    We do check the WP.org forum daily and we are here to assist for free.

    Best Wishes,
    Bryle

    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    4 years, 8 months ago

    Hi @madebylocalsllc,

    > But to just put out a free version and leave people to their own devices with a forum as their only means of support is not good business.

    The people providing support for you in the wordpress.org support forum are actually staff that we pay; the same ones that you’d get to speak to if you’d purchased paid support (and I note that Bryle replied to you there within 2 hours of you posting So what you want is actually already there – and still free! (You’re welcome!).

    Best wishes,
    David

Viewing 2 replies - 1 through 2 (of 2 total)

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