Hello @sanbyahut
Is the website on a Litespeed server? If so, you can add the following rules to the .htaccess file of the site to prevent Litespeed timeout.
<IfModule Litespeed>
RewriteEngine On
RewriteRule .*-[E=noabort:1, E=noconntimeout:1]
</IfModule>
If the problem still persists, are you able to send us the full restore log so we can offer more specific suggestions.
All the best,
Hi. where to locate the full restore log. I cannot find it under the plugin. Please guide me.
I am trying to restore the WordPress website on amazon was. So it’s not Litespeed.
Hi @sanbyahut
Thanks for the update.
You can verify if it is a Litespeed server from the site’s server information page:
Go to your website backend > Tools > Site Health > Server. See this example screenshot – https://prnt.sc/1cphkhl
The restore log is in the wp-content/wpvividbackups folder of your website, the name of the file is wpvivid_restore_log.txt.
All the best,
hi. Thanks for the information.
please find the log file below:
https://drive.google.com/file/d/1p9HO4gBmXNcwr6KkUEfcpHi4im_GIAoZ/view?usp=sharing
and the server s=details are as below:
Server architecture Linux 5.4.0-1045-aws x86_64
Web server nginx/1.19.3
please help accordingly.
Hi @sanbyahut
Thanks for the update.
From the log, seems that the problem occurs when restoring the database.
So, please first try to increase the ‘max_allowed_packet’ to 32 or 64 MB(The max_allowed_packet is a database variable, usually you can find it in the my.ini or ~/.my.cnf file, contact your web host for help if you are not able to find it).
Then, go to WPvivid Settings > Advanced Settings > Increase the ‘PHP memory limit for restoration’ to 512 MB > Save changes and run another restore.
When performing restoration, make sure to wait for the restoration to complete naturally, and do not refresh or close the restore page until a success or failed message appears.
All the best,
Hi @sanbyahut
You can check out this article for more details.
If you are still not able to locate it, try to reach out to your web host and ask them to increase the value of ‘max_allowed_packet’ for you.
All the best,
Hi @sanbyahut
Since we haven’t heard from you for a while, I am going to mark the thread as resolved.
Please feel free to let us know if you need any further assistance.
All the best,
