Impossible to connect

Resolved jdelgadoesteban
(@jdelgadoesteban)

4 years, 10 months ago

I get to the end of the very long and winding FB process and then I get the following error:

An error has occurred.
It may be due to a technical error that we were trying to fix. Try updating this page.

I can see the catalogue has been created but is empty.

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Abhi G. a11n
(@theabhig)

4 years, 10 months ago

Hi there @jdelgadoesteban

Can you share a screenshot of where you are seeing that error message please?

I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in your reply.

Could you also please enable Facebook debug logs from Marketing > Facebook:

Link to image: https://d.pr/i/3k8dlC

Please then try to connect again.

This will generate log data under WooCommerce > Status > Logs to help us look into this further if the screenshot doesn’t provide us with much information.

Thanks!

Abhi G. a11n
(@theabhig)

4 years, 9 months ago

Hi there @jdelgadoesteban

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

If you are still encountering this issue, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Thread Starter jdelgadoesteban
(@jdelgadoesteban)

4 years, 9 months ago

Abhi, thanks I actually replied from my email client but I can see this never got registered here. Where do I enable the log plugin events for debugging I don’t see any Facebook option under Marketing in Woocommerce just a “finish set up” for Facebook woocommerce, or is this somewhere else?

Also find the link to the screen error: https://snipboard.io/mA8eK9.jpg

Abhi G. a11n
(@theabhig)

4 years, 9 months ago

Hi @jdelgadoesteban

Thanks for your reply.

I’m happy to continue the conversation here but if you have created a support ticket already please let me know so I can look it up and we can keep the troubleshooting steps in one place.

Where do I enable the log plugin events for debugging I don’t see any Facebook option under Marketing in Woocommerce just a “finish set up” for Facebook woocommerce, or is this somewhere else?

It would normally be under Marketing > Facebook but you need to have successfully connected to Facebook for it to be presented – sorry about that confusion!

Thanks for the screenshot. At the moment it doesn’t give much indication of what may be causing this error.

As your site is live, the best way to look into this would be to clone the site to a staging environment using a free plugin such as WP Staging – https://wordpress.org/plugins/wp-staging/.

On the staging site please then deactivate all plugins apart from WooCommerce and Facebook for WooCommerce and switch to a default theme such as Storefront – https://woocommerce.com/products/storefront/.

Please then try to connect to Facebook.

If the error does happen again, then it is likely the issue is coming from Facebook itself and you can reach out to them on the ‘Contact us’ button:

Link to image: https://d.pr/i/AsPbBo

If however you are able to connect, then we can narrow the issue down to something on the live site interfering with the connection.

Let me know how that goes and we can assist further.

Augustus – a11n
(@augustuswp)

4 years, 9 months ago

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 5 replies - 1 through 5 (of 5 total)

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