Woocommerce and stripe issues

  • Resolved salvacontreras

    (@salvacontreras)


    4 years, 10 months ago

    I use Learnpress and woocomerce for stripe payments.
    When you click on the button to pay after entering all the information, a red line appears as an error notice but it does not say what happens.

    Additionally, a Stripe screen continually opens.
    Technicians at Stripe and Thimpress (Learnpress) say it is a Woocommerce problem.
    Can you help me?

    ‘`
    ### WordPress Environment ###

    WordPress address (URL): https://escuela.coachingenfocate.es
    Site address (URL): https://escuela.coachingenfocate.es
    WC Version: 5.4.1
    REST API Version: ✔ 5.4.1
    WC Blocks Version: ✔ 5.1.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 2.3.1
    Log Directory Writable: ✔
    WP Version: 5.7.2
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: ✔
    WP Cron: –
    Language: es_ES
    External object cache: –

    ### Server Environment ###

    Server Info: LiteSpeed
    PHP Version: 7.4.20
    PHP Post Max Size: 128 MB
    PHP Time Limit: 60
    PHP Max Input Vars: 10000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d

    SUHOSIN Installed: –
    MySQL Version: 10.3.30-MariaDB
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 5.4.1
    WC Database Prefix: wp_
    Tamaño total de la base de datos: 68.25MB
    Tamaño de los datos de la base de datos: 61.68MB
    Tamaño del índice de la base de datos: 6.57MB
    wp_woocommerce_sessions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_woocommerce_api_keys: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_woocommerce_attribute_taxonomies: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_woocommerce_downloadable_product_permissions: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    wp_woocommerce_order_items: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_woocommerce_order_itemmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_woocommerce_tax_rates: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    wp_woocommerce_tax_rate_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_woocommerce_shipping_zones: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_woocommerce_shipping_zone_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_woocommerce_shipping_zone_methods: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_woocommerce_payment_tokens: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_woocommerce_payment_tokenmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_woocommerce_log: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_actionscheduler_actions: Datos: 0.09MB + Índice: 0.11MB + Motor InnoDB
    wp_actionscheduler_claims: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_actionscheduler_groups: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_actionscheduler_logs: Datos: 0.08MB + Índice: 0.03MB + Motor InnoDB
    wp_commentmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_comments: Datos: 0.02MB + Índice: 0.09MB + Motor InnoDB
    wp_duplicator_packages: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_gglcptch_allowlist: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_learnpress_order_itemmeta: Datos: 0.05MB + Índice: 0.00MB + Motor InnoDB
    wp_learnpress_order_items: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_learnpress_question_answermeta: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_learnpress_question_answers: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_learnpress_question_answers_bk: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_learnpress_quiz_questions: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_learnpress_review_logs: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_learnpress_sections: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_learnpress_section_items: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_learnpress_sessions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_learnpress_upgrade_db: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_learnpress_user_itemmeta: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_learnpress_user_itemmeta_bk: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_learnpress_user_items: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_learnpress_user_items_bk: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_learnpress_user_item_results: Datos: 0.05MB + Índice: 0.02MB + Motor InnoDB
    wp_links: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_litespeed_cssjs: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_litespeed_img_optm: Datos: 0.31MB + Índice: 0.16MB + Motor InnoDB
    wp_litespeed_img_optming: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
    wp_ms_snippets: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_options: Datos: 4.47MB + Índice: 0.14MB + Motor InnoDB
    wp_options_bk: Datos: 5.52MB + Índice: 0.13MB + Motor InnoDB
    wp_pmpro_discount_codes: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
    wp_pmpro_discount_codes_levels: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_pmpro_discount_codes_uses: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_pmpro_memberships_categories: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_pmpro_memberships_pages: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_pmpro_memberships_users: Datos: 0.02MB + Índice: 0.09MB + Motor InnoDB
    wp_pmpro_membership_levelmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_pmpro_membership_levels: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
    wp_pmpro_membership_ordermeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_pmpro_membership_orders: Datos: 0.02MB + Índice: 0.20MB + Motor InnoDB
    wp_postmeta: Datos: 31.52MB + Índice: 1.95MB + Motor InnoDB
    wp_postmeta_bk: Datos: 11.52MB + Índice: 0.55MB + Motor InnoDB
    wp_posts: Datos: 4.52MB + Índice: 0.25MB + Motor InnoDB
    wp_ppress_forms: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_ppress_formsmeta: Datos: 0.06MB + Índice: 0.05MB + Motor InnoDB
    wp_ppress_meta_data: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_revslider_css: Datos: 0.13MB + Índice: 0.02MB + Motor InnoDB
    wp_revslider_css_bkp: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_revslider_layer_animations: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_revslider_layer_animations_bkp: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_revslider_navigations: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_revslider_navigations_bkp: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_revslider_sliders: Datos: 0.03MB + Índice: 0.02MB + Motor InnoDB
    wp_revslider_sliders_bkp: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_revslider_slides: Datos: 0.05MB + Índice: 0.02MB + Motor InnoDB
    wp_revslider_slides_bkp: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_revslider_static_slides: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_revslider_static_slides_bkp: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_snippets: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_termmeta: Datos: 0.05MB + Índice: 0.03MB + Motor InnoDB
    wp_terms: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_term_relationships: Datos: 0.05MB + Índice: 0.02MB + Motor InnoDB
    wp_term_taxonomy: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_tm_taskmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_tm_tasks: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_uap_action_log: Datos: 0.02MB + Índice: 0.08MB + Motor InnoDB
    wp_uap_action_logs_view: Datos: 0.00MB + Índice: 0.00MB + Motor
    wp_uap_action_log_meta: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    wp_uap_closure_log: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    wp_uap_closure_log_meta: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
    wp_uap_recipe_log: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
    wp_uap_recipe_logs_view: Datos: 0.00MB + Índice: 0.00MB + Motor
    wp_uap_trigger_log: Datos: 0.02MB + Índice: 0.08MB + Motor InnoDB
    wp_uap_trigger_logs_view: Datos: 0.00MB + Índice: 0.00MB + Motor
    wp_uap_trigger_log_meta: Datos: 0.02MB + Índice: 0.08MB + Motor InnoDB
    wp_usermeta: Datos: 0.25MB + Índice: 0.14MB + Motor InnoDB
    wp_users: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
    wp_wc_admin_notes: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wc_admin_note_actions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_wc_category_lookup: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wc_customer_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_wc_download_log: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_wc_order_coupon_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_wc_order_product_lookup: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    wp_wc_order_stats: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
    wp_wc_order_tax_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_wc_product_meta_lookup: Datos: 0.02MB + Índice: 0.09MB + Motor InnoDB
    wp_wc_reserved_stock: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wc_tax_rate_classes: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_wc_webhooks: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_wpam_actions: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wpam_affiliates: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wpam_affiliates_fields: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wpam_creatives: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wpam_events: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wpam_impressions: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wpam_messages: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wpam_paypal_logs: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wpam_tracking_tokens: Datos: 0.13MB + Índice: 0.00MB + Motor InnoDB
    wp_wpam_tracking_tokens_purchase_logs: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wpam_transactions: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wpfm_backup: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wpforms_tasks_meta: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wpmailsmtp_tasks_meta: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_yoast_indexable: Datos: 0.50MB + Índice: 0.30MB + Motor InnoDB
    wp_yoast_indexable_hierarchy: Datos: 0.05MB + Índice: 0.05MB + Motor InnoDB
    wp_yoast_migrations: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_yoast_primary_term: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_yoast_seo_links: Datos: 0.25MB + Índice: 0.16MB + Motor InnoDB

    ### Post Type Counts ###

    ae_global_templates: 3
    attachment: 255
    cartflows_flow: 1
    cartflows_step: 2
    customize_changeset: 2
    e-landing-page: 1
    elementor_library: 26
    forum: 28
    lp_course: 32
    lp_lesson: 206
    lp_order: 15
    lp_question: 4
    lp_quiz: 3
    mc4wp-form: 2
    mep_events: 3
    mt_pp: 36
    nav_menu_item: 34
    oembed_cache: 7
    our_team: 11
    page: 54
    pmpro_series: 1
    portfolio: 8
    post: 7
    product: 34
    revision: 658
    shop_coupon: 3
    shop_order: 2
    testimonials: 9
    tp_event: 2
    tribe_events: 2
    uo-action: 7
    uo-recipe: 7
    uo-trigger: 10
    wpforms: 4

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (41) ###

    Affiliates Manager Paid Membership Pro Integration: por wp.insider
    affmngr – 1.0.5

    WP Affiliate Manager: por wp.insider
    wpaffiliatemgr – 2.8.4

    All-in-One WP Migration: por ServMask – 7.44
    Anywhere Elementor: por WPVibes – 1.2.4
    bbPress: por Los colaboradores de bbPress – 2.6.6
    Classic Editor: por WordPress Contributors – 1.6
    Code Snippets: por Code Snippets Pro – 2.14.1
    Duplicator: por Snap Creek – 1.4.2
    Elementor Pro: por Elementor.com – 3.0.6
    Elementor: por Elementor.com – 3.2.5
    reCAPTCHA by BestWebSoft: por BestWebSoft – 1.62
    LearnPress – bbPress Integration: por ThimPress – 4.0.3
    LearnPress – Coming Soon Courses: por ThimPress – 4.0.1
    LearnPress – Instructor Commission: por ThimPress – 4.0.0
    LearnPress – Content Drip: por ThimPress – 4.0.1
    LearnPress – Gradebook: por ThimPress – 4.0.1
    LearnPress – Paid Membership Pro Integration: por ThimPress – 4.0.1
    LearnPress – WooCommerce Payment Methods Integration: por ThimPress – 4.0.1
    LearnPress: por ThimPress – 4.1.0
    Limit Login Attempts Reloaded: por Limit Login Attempts Reloaded – 2.22.1
    Loco Translate: por Tim Whitlock – 2.5.3
    User Profile Picture: por Cozmoslabs – 2.6.0
    Paid Memberships Pro: por Stranger Studios – 2.5.10.1
    Paid Memberships Pro – Email Templates Add On (.org): por Paid Memberships Pro – 0.8.1
    Paid Memberships Pro – Events Add On: por Paid Memberships Pro – 1.2
    Paid Memberships Pro – Series Add On: por Paid Memberships Pro – .5
    Paid Memberships Pro – Subscription Delays Add On: por Paid Memberships Pro – .5.4
    Paid Memberships Pro – WooCommerce Add On: por Paid Memberships Pro – 1.7.2
    Thim Core: por ThimPress – 2.0.4
    Thim Our Team: por ThimPress – 1.3.1
    Uncanny Automator: por Uncanny Owl – 3.0.5
    Widget Logic: por WPChef – 5.10.4
    Stripe For WooCommerce: por Payment Plugins
    support@paymentplugins.com – 3.3.4

    WooCommerce Customizer: por SkyVerge – 2.7.4
    WooCommerce: por Automattic – 5.4.1
    Yoast SEO: por Equipo Yoast – 16.6.1
    WP Bouncer: por strangerstudios
    Andrew Norcross – 1.5

    Administrador de archivos WP: por mndpsingh287 – 7.1.1
    WP Mail SMTP: por WPForms – 2.9.0
    WPForms Lite: por WPForms – 1.6.7.3
    WPS Hide Login: por WPServeur
    NicolasKulka
    wpformation – 1.8.5

    ### Inactive Plugins (1) ###

    LiteSpeed Cache: por LiteSpeed Technologies – 3.6.4

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Base de la tienda: #1697 – /shop/
    Carrito: #1698 – /cart/
    Finalizar compra: #1699 – /checkout/
    Mi cuenta: #10 – /mi-cuenta/
    Términos y condiciones: #8977 – /terminos-y-condiciones/

    ### Theme ###

    Name: Eduma-Escuela Child
    Version: 1.0.0
    Author URL: http://coachingenfocate.es
    Child Theme: ✔
    Parent Theme Name: Eduma
    Parent Theme Version: 4.4.7
    Parent Theme Author URL: https://thimpress.com
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: eduma/woocommerce/archive-product.php
    eduma/woocommerce/cart/mini-cart.php
    eduma/woocommerce/content-product.php
    eduma/woocommerce/content-single-product.php
    eduma/woocommerce/content-widget-product.php
    eduma/woocommerce/global/wrapper-end.php
    eduma/woocommerce/global/wrapper-start.php
    eduma/woocommerce/loop/loop-end.php
    eduma/woocommerce/loop/loop-start.php
    eduma/woocommerce/loop/orderby.php
    eduma/woocommerce/loop/pagination.php
    eduma/woocommerce/myaccount/dashboard.php
    eduma/woocommerce/myaccount/form-login.php
    eduma/woocommerce/myaccount/form-lost-password.php
    eduma/woocommerce/product-searchform.php
    eduma/woocommerce/single-product/product-image.php
    eduma/woocommerce/single-product/product-thumbnails.php
    eduma/woocommerce/single-product/rating.php
    eduma/woocommerce/single-product/related.php
    eduma/woocommerce/single-product/review.php
    eduma/woocommerce/single-product/short-description.php
    eduma/woocommerce/single-product/tabs/description.php
    eduma/woocommerce/single-product/up-sells.php
    eduma/woocommerce/single-product.php
    eduma/woocommerce/content-product_cat.php

    ### Action Scheduler ###

    Completo: 191
    Oldest: 2021-06-11 12:59:52 +0200
    Newest: 2021-07-12 11:21:35 +0200

    Pendiente: 4
    Oldest: 2021-07-12 23:08:03 +0200
    Newest: 2021-07-16 18:54:02 +0200

    ### Status report information ###

    Generated at: 2021-07-12 11:21:56 +02:00
    ‘

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support abwaita a11n

    (@abwaita)

    4 years, 10 months ago

    Hi @salvacontreras,

    When you click on the button to pay after entering all the information, a red line appears as an error notice but it does not say what happens.

    Is it possible to get a screenshot of this red line?

    * I recommend https://snipboard.io for sharing screenshots here. It works with Chrome, Firefox, Safari, and Edge.

    >Technicians at Stripe and Thimpress (Learnpress) say it is a Woocommerce problem.

    I checked your SSR and it seems that you’re using the Stripe For WooCommerce plugin by Payment Plugins. Just to check, have you reached out to the plugin authors, rather than Stripe itself? You can reach the plugin authors through this forum: https://wordpress.org/support/plugin/woo-stripe-payment/

    Thanks.

    • This reply was modified 4 years, 10 months ago by abwaita a11n. Reason: *added clarifications
    Thread Starter salvacontreras

    (@salvacontreras)

    4 years, 10 months ago

    Hi,

    <<Is it possible to get a screenshot of this red line?
    Here is: https://ibb.co/qrnG6SL

    <<I checked your SSR and it seems that you’re using the Stripe For WooCommerce plugin by Payment Plugins. Just to check, have you reached out to the plugin authors, rather than Stripe itself? You can reach the plugin authors through this forum: https://wordpress.org/support/plugin/woo-stripe-payment/

    No. I try it

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    4 years, 10 months ago

    Hey there 👋

    I can also confirm that the issue you are having is directly related to the Stripe For WooCommerce plugin.

    So in this case, I would like to recommend you to contact Stripe For WooCommerce support team so that they can help you with this issue. Here is the link to their support forum:

    https://wordpress.org/support/plugin/woo-stripe-payment/

    Please kindly note that this particular forum is for questions that are directly related to the features and functionality of the free WooCommerce plugin. While we’re experts on our own products, third-party plugins are best supported by their own resp. developers (and more importantly, I’d rather not give you any incorrect information).

    I hope this helps. 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Woocommerce and stripe issues’ is closed to new replies.