Recovery Mode not initialized

  • ederarrieta

    (@ederarrieta)


    5 years, 2 months ago

    Hi, yesterday I was updating the pluggings and then I when charging the website I recieved the message: There has been a critical error and to chech my email, I’m trying to use the link they send me but is isn’t working either.

    Any ideas how can I fix it???

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Dan Soschin

    (@dansoschin)

    5 years, 2 months ago

    Hi!

    Are you able to access your hosting environment? If so, you can try to FTP to your plugins folder and rename the plugin you think may be causing the issue (the plugin you updated).

    This is a helpful post on how to do this: https://wordpress.org/support/topic/locked-out-of-website-cant-find-file-to-rename/

    You can either rename just one plugin or the entire directory.

    Before doing any changes, are you able to restore your site from a prior backup to a point in time before the changes were made?

    Also, your hosting provider may be able to help restore your environment too.

    Thread Starter ederarrieta

    (@ederarrieta)

    5 years, 2 months ago

    Hi, I resolved it, what I access to godaddy service and restore the WordPress to a preview backup from last week, then I was able to acess to wp-admin and check every pluging to see which one has the error.

    Thanks anyways.

Viewing 2 replies - 1 through 2 (of 2 total)

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