Your link shows a critical error.
Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.
Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://wordpress.org/support/article/debugging-in-wordpress/
You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.
If you cannot access wp-admin, there are other ways to deactivate plugins.
This is what I got back from my host (Google Domains). I can’t access my back end at all in order to re-instate JetPack, something I only turned off because WordPress recommended me doing so to fix the critical error.
“Thanks for authenticating (email redacted). I checked the DNS settings of contrazoompod.com and it shows that you have properly configured the A record given by WordPress. However, when I accessed contrazoompod.com, the landing page says ¨There has been a critical error on your website¨. This is an indicator that the publish settings of your website needs to be checked. I suggest that you contact WordPress Support so that they will be able check the publish settings.”
And you have and I gave you some advice…. Let me know. Disable jetpack by deleting the directory wp-content/plugins/jetpack.
I’m not quite sure what your comment is supposed to read. I can’t seem to figure out how to post pictures in this reply, but I don’t have an option for plugins when I sign in. I see the following options.
My Profile
Account Settings
Purchases
Security
Privacy
Manage Blogs
Notification Settings
Blocked Sites
Get Apps
Where would I find the Plugins section?
Many thanks`
Did you remove Jetpack? It sounds like the list, above, is from your hosting control panel. Perhaps you need to contact your host to find out how to get access to its file manager.
I deactivated Jetpack because that was what WordPress had recommended I do. I messaged back Google Domains about the file manager you suggested and this is the reply I got.
“Please be advised that what we mainly handle here in Google Domains is domain registration and DNS settings. In case you want to access the current DNS settings of contrazoompod.com, kindly follow the steps below:
Log in to Google Domains page.
Click contrazoompod.com to manage.
Click DNS on the left menu.
Scroll down to Resource records
Expand Custom records.
From there you will be seeing that the root domain, contrazoompod.com, is currently pointed to ***.***.***.***. This IP address came from WordPress. As a result, when we access contrazoompod.com, the landing page is: There has been a critical error on your website. Learn more about debugging in WordPress. This is the reason why it is important to contact WordPress in order for them to further investigate as to why the IP address they provided is being routed to the error message, instead of the website you created and designed with WordPress themselves. Since WordPress asked to provide the File manager, may I know what exact information they want to have in order to address the error message?”
This is incredibly frustrating as neither WordPress or Google Domains seems to be able to assist me in turning back on Jetpack. That’s all I need to do, but I can’t access my backend at all as it seemed to make my entire site disappear.
Google really has nothing to do with your site. You’re still getting a 500 error.
Did you do all the debugging/troubleshooting from my first reply?
I can’t access my admin panel. It says I don’t haven’t created a site when I log in to my WP account.
You’re logging in at http://contrazoompod.com/wp-login.php ?
I wasn’t getting the help I needed here and turned to Reddit. They helped me figure out the issue was with BlueHost and their fantastic customer service cleared the situation up in minutes.
