Invalid API Key provided: sk_live_***ubd4

  • Resolved roadreaper

    (@roadreaper)


    5 years ago

    getting invalid error Invalid API Key provided: sk_live_***ubd4 every time a customer tries to make a purchase.

    • This topic was modified 5 years ago by roadreaper.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • slash1andy

    (@slash1andy)

    Automattic Happiness Engineer

    5 years ago

    Hey there!

    That means that your API keys are not correctly copy/pasted from Stripe to your WooCommerce site.

    You’d want to go back and double/triple check your keys, or possibly generate new ones: https://docs.woocommerce.com/document/stripe/#setup-and-configuration

    Thread Starter roadreaper

    (@roadreaper)

    5 years ago

    So yeah I think the keys were messed up, I fixed them and now I have the following error when trying to conduct a payment: Sorry, we are unable to process your payment at this time. Please retry later.

    Plugin Support nicw.a11n

    (@nicw)

    5 years ago

    Hi there,

    As a Stripe user you qualify for additional support, and since we are now getting into the territory of looking at your logs, we’d prefer for you to open a ticket on our support forum.

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.`

Viewing 3 replies - 1 through 3 (of 3 total)

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