Not sure why but a lot of my confirmation emails go to Customer’s spam folders. Have you checked there?
Unfortunately they are not even there
Hi @whataboutmamas,
You’ll first want to check if these emails are being sent out by WooCommerce in the first place, or if there’s something affecting their delivery.
I would recommend going step by step through this email FAQ guide. It will walk you through installing WP Mail Logging plugin and then checking whether the emails are being sent out. It will also discuss how to approach the possible outcomes when you do this check.
Hope this helps, we’ll be happy to be of further assistance.
Thanks.
Hi,
We’ve not heard back from you in a while, so I was checking if you were able to make headway with the issue by following the above steps.
We’ll be happy to assist further, kindly keep us posted.
Thanks.
Hi,
We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!
If you have further questions, please feel free to open a new topic.
Thanks.
