Hello @outofnowhere,
Sorry to hear about the issues you were experiencing, but there were absolutely no changes that would cause a site to break.
Are you using a child theme perhaps? Do you have any errors in the debug log stored? If yes, what are the errors? Can you share the system info? If you’re using Elementor, navigate to Elementor > System Info and copy/paste the report here so that we can take a look.
Thank you
Thank you SO MUCH for responding!
The child theme we are using is: oceanwp ChildVersion: 1.0.25.
I don’t have debugging turned on. My client has a critical fundraiser coming up, so I can’t update the theme to reproduce the error while preparing and having this event. I guess I could do it in the middle of the night, but I like to sleep. 😉
Here is the System Information from Elementor:
Server Environment
Operating System: Linux
Software: Apache
MySQL version: MariaDB Server v10.3.30
PHP Version: 7.3.28
PHP Max Input Vars: 8000
PHP Max Post Size: 20M
GD Installed: Yes
ZIP Installed: Yes
Write Permissions: All right
Elementor Library: Connected
WordPress Environment
Version: 5.7.2
Site URL: https://dontforgettofeedme.org
Home URL: https://dontforgettofeedme.org
WP Multisite: No
Max Upload Size: 256 MB
Memory limit: 1024M
Permalink Structure: /blog/%postname%/
Language: en-US
Timezone: 5.5
Debug Mode: Inactive
Theme
Name: oceanwp Child
Version: 1.0.25
Author: Travel Insights Writer
Child Theme: Yes
Parent Theme Name: OceanWP
Parent Theme Version: 2.1.0
Parent Theme Author: Nick
User
Role: administrator
WP Profile lang: en_US
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.114 Safari/537.36
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Hello,
Kindly create a staging site and replicate the issue there.
In this way, your actual site will be safe.
Are you using the official child theme or created using any plugin?
Please enable the debug log also on the staging site, that will help us to identify the issue.
Hi,
Sorry for my delayed response. I finally got the time to set up a staging site.
I checked the files in the child theme. There were quite a few. I didn’t build the site, so I don’t have the history.
I did narrow the issue down to a page.php file. It doesn’t look like your page.php changed with the last release, according to a cursory look.
They had added code to the top of the file and when I commented it out, the site was fixed. Unfortunately, the code I commented out also brings up a banner image with the page title on it. The code they add is the two <div>s.
<?php
/**
* The template for displaying all pages.
*
* This is the template that displays all pages by default.
* Please note that this is the WordPress construct of pages and that other
* 'pages' on your WordPress site will use a different template.
*
* @package OceanWP WordPress theme
*/
get_header(); ?>
<div id="inner-banner">
<div class="container">
<h1><?php echo oceanwp_title(); ?></h1>
</div>
</div>
<?php do_action( 'ocean_before_content_wrap' ); ?>
I do realize this really isn’t your problem to fix because it appears the error is in the child theme. I’m not sure what would have changed with the most recent update of the theme that would make this not work. I can also send you what is in the child’s functions.php if you think it might help. Again, if this is outside of what you can support, I completely understand.
Thanks!
Hi, I just wanted to follow up to let you know I figured it out.
In the Child Theme page.php, we had code that needed to be updated. It originally was:
<div id=”inner-banner”>
<div class=”container”>
<h1><?php echo oceanwp_title() ?></h1>
</div>
</div>
I changed:
<?php echo oceanwp_title() ?>
to
<?php echo oceanwp_has_page_title() ?>
It took a lot of searching but I eventually was able to find “known issues” on your site which helped me identify what to change.
Thanks, Mary Beth
Glad to hear that issue has been fixed and thank you for sharing the solution.