Shipping options show only when logged in

  • Resolved elki6

    (@elki6)


    4 years, 9 months ago

    Hi everyone. I have the shipping options that show only when logged into wordpress but it they doesnt show to normal users (or when i’m logged out). Dont think it is a cache issue as any other change that i do within the site, are reflected live within a couple of seconds

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support abwaita a11n

    (@abwaita)

    4 years, 9 months ago

    Hi @elki6,

    Just to check, which option have you set as the Default customer location in WooCommerce → Settings → General?
    Further, are the shipping options shown when customers enter a billing/shipping address?

    Thanks.

    Thread Starter elki6

    (@elki6)

    4 years, 9 months ago

    hi @abwaita

    the Default customer location is “Shop base address” (has always been like that)

    When am referring to Shipping i mean the Shipping methods like Pickup / Delivery etc..

    This is how it looks when logged into wordpress: https://snipboard.io/pwqK5u.jpg

    And this is how it looks when logged out/normal customers: https://snipboard.io/gKIqQx.jpg

    • This reply was modified 4 years, 9 months ago by elki6.
    • This reply was modified 4 years, 9 months ago by elki6.
    • This reply was modified 4 years, 9 months ago by elki6.
    Plugin Support abwaita a11n

    (@abwaita)

    4 years, 9 months ago

    Thanks for getting back @elki6.

    I appreciate the screenshots, they give a better context to the issue.

    I see that the shipping section is not displayed at all in the second screenshot: https://snipboard.io/gKIqQx.jpg

    If your default customer location is “shop base address”, the expectation is that the shipping section on that cart page would be pre-populated with shipping calculations based on your shop’s address.

    Since this is not happening, there could be a conflict between WooCommerce and your theme, plugins, or custom code. I would suggest that you follow this guide to see if you’re able to identify the cause: https://docs.woocommerce.com/document/how-to-test-for-conflicts/
    * As part of the conflict test, be sure to comment out custom code you might have added to your site.

    Let us know how it goes.
    Thanks.

    Thread Starter elki6

    (@elki6)

    4 years, 9 months ago

    any idea why the shipping section would be showing when being logged in but not when logged out?
    If there was any conflict, would it not be there in all situations?

    Plugin Support abwaita a11n

    (@abwaita)

    4 years, 9 months ago

    Thanks for getting back.

    >If there was any conflict, would it not be there in all situations?

    With conflicts, there’s quite not an easy way to tell since they come with unexpected/unpredictable behaviors. The only way to know more is through testing.

    I’d recommend that you perform the test to check further. Hopefully, we’ll have some insights to move forward with.

    Thanks.

    Plugin Support abwaita a11n

    (@abwaita)

    4 years, 9 months ago

    Hi @elki6,

    It’s been a while. So, we’re just checking whether you have any updates for us regarding the conflict test or the issue in general.

    Thanks.

    Thread Starter elki6

    (@elki6)

    4 years, 9 months ago

    hi @abwaita all conflict tests were ok. I then rechecked every single setting in woocommerce and there a tickbox about when the shipment option is calculated and it was ticked off. Funnily enough it still works differently when you are logged in, hence all the confusion created.
    So now it is all sorted – thanks for the followup mate

    Plugin Support abwaita a11n

    (@abwaita)

    4 years, 9 months ago

    Glad to hear it – thanks for the update!

    I’ll go ahead and mark this thread as resolved then. If you have any further questions, feel free to create a new thread.

    Cheers!

Viewing 8 replies - 1 through 8 (of 8 total)

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