Cannot edit [Popup Events]>[Custom Class]

  • Resolved gagood

    (@gagood)


    4 years, 10 months ago

    Hello,

    I cannot edit [Popup Events]>[Custom Class].
    When I input [Custom Class], error message appeared and cannot publish.
    My operation is below.
    – Set “On Click” for [Popup Events]>[Event]
    – Set “Custom class” for [Popup Events]>[Options]
    – Set “hoge-button” for [Popup Events]>[Custom Class]

    Error Message is “Please enter a value greater than or equal to 0.”.

    Plugin version I use is 3.84.

    • This topic was modified 4 years, 10 months ago by gagood.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Sygnoos Support

    (@sygnoossupport)

    4 years, 10 months ago

    Dear @gagood ,

    Thanks a lot for reaching out.
    May we ask you to check the screenshot and let us know if we have inserted the same custom class as you did?
    https://prnt.sc/1521otu
    In case we did, we couldn’t see any error message.
    May we ask you to follow the steps below and reinstall the plugin and try to use the same custom class again?

    1. Please, navigate to the Settings section of the Popup Builder plugin:
    https://prnt.sc/vht1sj
    2. Uncheck the ”Delete popup data” option and make sure to click on the ”Save Changes” button:
    https://prnt.sc/vht1i2
    This step is a must, in case you don’t want to lose all the popup data you have.
    After, please, deactivate and delete the current version of the Popup Builder Plugin and install and activate it again:

    [How to Install the Popup Builder Plugin](https://help.popup-builder.com/en/article/how-to-install-the-popup-builder-plugin-1hoof9z/).

    Please, let us know if this helped.

    Thread Starter gagood

    (@gagood)

    4 years, 9 months ago

    Thanks for reply.

    I inserted “hoge-button”, as the screenshot, but error message still showed.
    Next I reinstalled the Popup Builder Plugin, but same error occured.

    Sygnoos Support

    (@sygnoossupport)

    4 years, 9 months ago

    Dear @gagood ,

    Thanks for getting back to us.
    We guess, there was a misunderstanding.

    We just wanted to make sure, that we have inserted the right custom class to test, since in your initial message you informed us, that you have set a custom class and got an error message, and thus, we wanted to set the same custom class to reproduce the issue.
    Now, may we know what kind of custom class you have inserted so we can try it as well and see if we are getting the same error message or not?

    Best,
    Popup Builder Team

Viewing 3 replies - 1 through 3 (of 3 total)

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