Can’t Pay Using Credit Card

  • Resolved jmkingfernandez

    (@jmkingfernandez)


    4 years, 11 months ago

    Hi there,

    After the latest update, my customer is not been able to pay using credit card.
    Everytime they click the pay now button, it’s not processing.
    They used to work before the update.
    Is there any fix for this?

    -John

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    4 years, 11 months ago

    Hi there 👋

    Firstly, could you please let us know which payment gateway are you using that is causing this issue?

    Thanks!

    Thread Starter jmkingfernandez

    (@jmkingfernandez)

    4 years, 11 months ago

    Hi Gab,

    I’m currently using E-way for m gateway.

    Cheers.

    Plugin Support Cara

    (@dcka)

    4 years, 11 months ago

    Hi, @jmkingfernandez!

    I’m currently using E-way for m gateway.

    Do you see the exact plugin from these results here? https://wordpress.org/plugins/search/eway/

    Alternatively, can you check under WP Admin > Plugins for the exact name of the plugin? The reason we ask is that it’s best that your issue be looked at by specialized support for the plugin you use.

    Once we know for sure which plugin you use, we can then point you in the right direction.

    Thread Starter jmkingfernandez

    (@jmkingfernandez)

    4 years, 11 months ago

    Hi Cara,

    I’m using WooCommerce eWAY Payment Gateway.
    Linl:
    https://wordpress.org/plugins/woocommerce-gateway-eway/

    Thank you for the quick response.
    Please let me know if it’s a common issue.

    Cheers

    Plugin Support Cara

    (@dcka)

    4 years, 11 months ago

    Hey, John @jmkingfernandez!

    Thanks for clarifying! In this case, can you please open a thread here instead? https://wordpress.org/support/plugin/woocommerce-gateway-eway/

    In the thread, please include more information on the following:

    – Which version of WooCommerce eWAY Gateway you’re using
    – Your site’s WooCommerce version
    – Your site’s WordPress version
    – Is the issue happening only to one customer or many?
    – Did the customer report seeing any error messages/notices? If yes, please include that too

    In the meantime, I’ll close this thread, and specialized support for WooCommerce eWAY Gateway should get back to you soon in your new thread.

Viewing 5 replies - 1 through 5 (of 5 total)

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