Problem with syncing categories and approving shop

Hi there @dimkasta

Thanks for your questions!

We have configured everything without issues and mapped all woocommerce categories into google ones.

The categories were synced, but appear on the Facebook set manager as an ID (numeric) instead of a text. This makes the field unusable for anyone doing work on facebook instead of the wordpress set manager.

Awesome stuff that you have all configured!

Not sure if you’re referring to the ID as shown in the following sample screenshot of my own product in Facebook catalog:

Link to image: https://d.pr/i/8kuoYS

If yes, that’s actually expected behavior.

Facebook for WooCommerce is using Google product categorization.

For example on my product setup, my Google Product category is set to Apparel & Accessories > Clothing and the ID is 1604, which is correct.

Here is the full list of IDs, provided by Google, with their corresponding product categorization.

The second problem is that facebook rejected the shop (baby products) without any apparent reason.

The above second issue is really beyond our support, you will need to reach out to Facebook to know the reason and how to get it reactivated. Usually there is some Appeal button or link or similar somewhere you can ask them to manually review and checking your appeal.

Or you can reach out to the Facebook Business support.

I hope that helps!

If you have any other questions, do not hesitate to let us know!