Cannot login due to wp-login not showing 2FA code field

  • Resolved ashleighm

    (@ashleighm)


    4 years, 10 months ago

    Have 2FA turned on for my login. When I hit the “login” button on the /wp-login page, nothing happens (not even a page reload). When I try to login through /account page (woocommerce page) I get an error that I need to include my 2FA code. I assume that the wp-login page is also expecting my 2FA code but is not showing the field or an error message.

    The 2FA expires every 30 days, so I guess it’s a problem from the last plugin update. I am not using the Breeze plugin other people have had issues with.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfpeter

    (@wfpeter)

    4 years, 10 months ago

    Hi @ashleighm, thanks for getting in touch.

    I strongly suspect what you’re seeing is down to Javascript or another plugin as when the credentials are sent, we use the AJAX response to prompt the 2FA input box. Looking for Javascript conflicts in another plugin or your theme might be worth doing, so inspecting the browser console when attempting to access this page could show errors. If there are errors, could you please take a screenshot and upload it to a service like Snipboard so I can help you interpret what you’re seeing.

    Another thing to try would be disabling all plugins except for Wordfence to see if you are able to stop this behaviour. If it stops, reenabling your other plugins one-by-one will help you identify when the problem starts reoccurring. Failing that, also try switching to a default theme such as Twenty Twenty-One and try again as custom Javascript in themes can also cause conflicts. You can install a maintenance mode plugin during this time if site visitors are likely to be impacted during testing.

    Let me know how that goes!

    Thanks,

    Peter.

    Thread Starter ashleighm

    (@ashleighm)

    4 years, 9 months ago

    Hi Peter, thanks for the reply. A WP Core update seems to have fixed the issue. (Somehow my auto updates got turned off, who knows how.)

    Wanted to post here for others having a similar issue.

    There were no console errors that showed up when I did my initial troubleshooting. I logged in my renaming the wordfence plugin via ftp and had some other ajax issues on the back end.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Cannot login due to wp-login not showing 2FA code field’ is closed to new replies.