• Resolved jermhen

    (@jermhen)


    Hello

    I’m having a huge list of abandoned cart, I would say this are bots because I don’t get that much traffic. Huge amount of the abandoned cart are from customers without details which I’m pretty sure are bots. Please help.

    Amazing plugin btw 🙂

    The page I need help with: [log in to see the link]

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  • Plugin Support priyankajagtap

    (@priyankajagtap)

    Hi @jermhen,

    Thank you for appreciating our plugin.

    These bots add products to the cart and initiate sessions on the site. These carts are capturing in our plugin because WooCommerce also allows tracking these carts when bots crawl.

    We have written a blog post which you can refer to know how you can stop these bots from being logged.
    Link: https://www.tychesoftwares.com/docs/docs/abandoned-cart-for-woocommerce-lite/track-only-genuine-visitor-carts/

    Please follow the instructions mentioned in the above documentation and let us know whether it helps you to stop capturing the bots or not.

    Another solution is you can disable the setting “Start tracking from Cart Page” in our plugin temporarily. Disabling this setting will not capture the visitor’s cart on the website where the user’s email address and name are not entered. This setting is located at WooCommerce -> Abandoned Carts -> Settings -> General Settings. https://www.screencast.com/t/MBRHOFC57k3

    This will ensure that you will get only genuine abandoned carts.

    Please do the same and let us know if you have any other questions.

    Regards,
    Priyanka

Viewing 1 replies (of 1 total)

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