Hi, @byjekaco!
We’d love to help you take a closer look into this issue. We’ll be needing some information from you though that’s not well-suited for sharing in a public forum, so can you please contact us at WooCommerce.com > My Account > Support instead? You may need to create an account before you can access that page.
In your request, please share :
- Your site’s full System Status Report; you can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.
- A screenshot of the failed order; please make sure the screenshot includes as much information as possible, especially the order notes on the right. If you don’t already have a screenshot service installed, you can use https://snipboard.io
- A link to this thread
I’ll go ahead and close this thread for now, but we’ll see you in emails!
3D Secure attempt incomplete
The cardholder began 3D Secure authentication but has not completed it.
Error from Stripe Dashboard
Plugin Support
slash1andy
(@slash1andy)
Automattic Happiness Engineer
Hey again!
To reiterate what Cara said,
We’ll be needing some information from you though that’s not well-suited for sharing in a public forum, so can you please contact us at WooCommerce.com > My Account > Support instead? You may need to create an account before you can access that page.
In your request, please share :
Your site’s full System Status Report; you can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.
A screenshot of the failed order; please make sure the screenshot includes as much information as possible, especially the order notes on the right. If you don’t already have a screenshot service installed, you can use https://snipboard.io
A link to this thread
I’ll go ahead and close this thread for now, but we’ll see you in emails!
Please make sure you include all of that info, and make sure you’re opening a ticket on WooCommerce.com to handle this.
