Facebook Post not display correct product description
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Hi, I am trying to post a link to my woocommerce product on facebook but the post is not showing the correct product description. Eg. If I post this product link on ‘Create a post’ on facebook, it doesn’t show the correct product description: https://www.wbhunter.com.au/product/electric-chainsaw-sharpener/
Any idea why facebook post is picking up the wrong product description?
Viewing 5 replies - 1 through 5 (of 5 total)
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Here is the example link where the facebook post is not displaying correct product description from the above product: https://snipboard.io/pvz5F8.jpg
Hi @shareef790,
The free WooCommerce plugin itself does not link products to Facebook but there are several plugins available for WooCommerce which can add such functionality.
Could you please send us a copy of your site’s System Status? You can find this report by navigation to WooCommerce > Status on your website. Select Get system report and then Copy for support.
Once you’ve done that, can you then paste the contents of the report into your next response for us?
Image Link: https://cloudup.com/cb44skOom6r`
We can then look to see what plugins you have installed and let you know the best place to request support for the Facebook integration your site is using.
Thanks
Please check this link screenshot, this is how we are trying to post the products on facebook: https://snipboard.io/Jqex2n.jpg ### WordPress Environment ### WordPress address (URL): https://www.wbhunter.com.au Site address (URL): https://www.wbhunter.com.au WC Version: 5.3.0 REST API Version: ✔ 5.3.0 WC Blocks Version: ✔ 4.9.1 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 2.2.6 Log Directory Writable: ✔ WP Version: 5.7.2 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ✔ Language: en_AU External object cache: ✔ ### Server Environment ### Server Info: Apache PHP Version: 7.3.28 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1k-fips SUHOSIN Installed: – MySQL Version: 5.7.32-35-log Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.3.0 WC Database Prefix: wp_ Total 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Thank you for sharing your site’s system status report.
I took a look at the screenshot you shared earlier and noticed you were referring to the Facebook link preview for your product.
Please note that search engines & social media platforms like Facebook will randomly display meta descriptions if you don’t have a custom meta description specified.
You can use a search engine plugin like Yoast to set a custom meta description for Faecbook and search engines.
After setting a custom meta description, you may have to use the Facebook debugger to update your product/site preview on Facebook.
I hope this helps!
Ok thanks, it is fixed now
Viewing 5 replies - 1 through 5 (of 5 total)
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