Cannot Import or Export Backup on WordPress Deployed on Heroku

Resolved sumitbrother
(@sumitbrother)

5 years ago
Hi, I have a WordPress Backup of my website that I used to run on cloud instance. I created the backup of it using “All-in-one WP Migration plugin.”
Now, I deployed the wordpress dyno on heroku. WordPress is running fine, I have also installed the plugin by manually keeping it on the “mu-plugins” folder. It is visible and accessible from the wp-admin console.

But, when I try to “export” or “import” the backup, it gets stuck at 100% endlessly waiting, and doesn’t work. I have also given the relevant permissions(755) to all the folders of wordpress(including wp-content, wp-plugin, etc).

I have attached the logs for the same, can someone help me to fix this issue ASAP, or can someone tell me **in-depth steps** how to restore the wordpress site manually?

I have tried this thing also and fixed the permissions:
https://help.servmask.com/knowledgebase/invalid-file-permissions/

Also, I have these server thresholds set:
```
upload_max_filesize = 1000M
post_max_size = 2000M
max_file_uploads = 3000
max_input_vars = 5000
max_execution_time = 9000000
max_input_time = 1200
max_input_vars = 3000
memory_limit = 3000M
file_uploads = On
expose_php = Off
```
I have used this code to deploy the wordpress:
https://github.com/PhilippHeuer/wordpress-heroku

HERE IS THE LOGS FOR THE HEROKU WHEN I TRIED TO EXPORT OR IMPORT THE BACKUP
https://controlc.com/358b54e6

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Author Yani
(@yaniiliev)

5 years ago
I am not familiar with heroku and I will not be able to provide valuable assistance.
The standard approach is to read these this guide: How to Increase Maximum Upload File Size in WordPress

Then review the error logs from your hosting provider for your website, then examine them around the time when you tried to upload the file.
You will see what limit you have encountered and increasing it will solve the issue.

The settings in PHP that you likely need to adjust are:
- upload_max_filesize – set this to a value > than your backup
- post_max_size – set this to a value > than your backup
- memory_limit – set this to a value > than your backup
- max_execution_time – set this to 0 (infinite)
`
Thread Starter sumitbrother
(@sumitbrother)

5 years ago
@yaniiliev THanks for your kind response!

I have increased the limits to the maximum amount here, as I have shared above that’s not working here on Heroku.
Can you escalate this to any expert who can help me resolve the issue? Or can you share some links that contain an in-depth explanation to MANUALLY restore the backup that I am having which is created by All-in-one migration plugin?

PS: Why have you marked my issue as “resolved”, it hasn’t been resolved yet!!!
- This reply was modified 5 years ago by sumitbrother.
Plugin Author Yani
(@yaniiliev)

5 years ago

At this point, we’ve reached the limits of what most in the community here are willing to offer in their spare time (everyone here is a volunteer). You should consider hiring someone so that you can give them direct access to the site for a far more efficient fix than we can provide here.

Please try https://jobs.wordpress.net/ or https://jetpack.pro/ and do not accept any hire offers posted to these forums.

Viewing 3 replies - 1 through 3 (of 3 total)

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