Hi @bu5ine55,
Thanks for your message.
When Afterpay declines a payment for an order, the status is set to Failed as pointed out. From here the consumer has the option to retry paying for the order with Afterpay or use a different payment method. When this happens, the order status will be updated with the appropriate status (ie Processing). If the consumer decides not to go ahead with the purchase, the order will stay in the Failed status.
In addition to the above, merchants will see a note attached to the order containing a unique token for each attempted payment with Afterpay, as well as one when a payment is declined. In a situation where a merchant is not seeing these notes, the team would be happy to assist with an investigation. To facilitate this a support request can be raised via the following web form: https://help.afterpay.com/hc/requests/new?ticket_form_id=193406
Thank you.
