ajax ?wc-ajax=update_order_review goes to 403

Resolved prathamk4
(@prathamk4)

4 years, 10 months ago

when opened this page in incognito it and clicked buy now button. ajax request goes to 403

Popup checkout has error and not loading properly (keeps loading forever) – click here in incognito – https://prnt.sc/1151mr6 >> https://prnt.sc/1151nho

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

(@rainfallnixfig)

At first glance, this issue seems to be caused by a theme or plugin conflict. Let’s check if there is an error on the WooCommerce Logs. So please, provide us the following:

System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Error log: share a copy of the fatal error log found under WooCommerce > System Status > Logs (if available)

Also, could you please do a conflict test one more time by following the steps below?

Temporarily switch your theme to Storefront

Disable all plugins except for WooCommerce

Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Make sure you have a full backup in place of your site and database before making any changes. You could consider using a service like Jetpack (https://jetpack.com/support/backup/). If something goes wrong after installing the plugin, it’s nice to know that you can restore your site to the previous state.

Thanks!

Thread Starter

prathamk4

(@prathamk4)

4 years, 10 months ago

I have checked for plugin/theme conflict issue. but issue is still there with default theme and only woocommerce plugins.

System Status:


### WordPress Environment ###

WordPress address (URL): https://staging.michaels-gifts.co.il
Site address (URL): https://staging.michaels-gifts.co.il
WC Version: 5.1.0
REST API Version: ✔ 5.1.0
WC Blocks Version: ✔ 4.4.3
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 2.0.2
Log Directory Writable: ✔
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: he_IL
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.3.28
PHP Post Max Size: 1 GB
PHP Time Limit: 300
PHP Max Input Vars: 10240
cURL Version: 7.76.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.29-MariaDB
Max Upload Size: 1 GB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.0.0
WC Database Prefix: wp_
Total Database Size: 48.42MB
Database Data Size: 33.54MB
Database Index Size: 14.88MB
wp_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.14MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.55MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.20MB + Index: 0.17MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.19MB + Index: 0.16MB + Engine InnoDB
wp_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_aioseo_posts: Data: 2.52MB + Index: 0.02MB + Engine InnoDB
wp_cf7dbplugin_st: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cf7dbplugin_submits: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.34MB + Index: 0.41MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 2.50MB + Index: 0.08MB + Engine InnoDB
wp_postmeta: Data: 15.52MB + Index: 8.03MB + Engine InnoDB
wp_posts: Data: 6.52MB + Index: 2.09MB + Engine InnoDB
wp_redirection_404: Data: 0.17MB + Index: 0.05MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_termmeta: Data: 0.11MB + Index: 0.16MB + Engine InnoDB
wp_terms: Data: 0.14MB + Index: 0.19MB + Engine InnoDB
wp_term_relationships: Data: 0.48MB + Index: 0.41MB + Engine InnoDB
wp_term_taxonomy: Data: 0.11MB + Index: 0.14MB + Engine InnoDB
wp_usermeta: Data: 0.20MB + Index: 0.16MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.11MB + Index: 0.17MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_indexable: Data: 1.52MB + Index: 0.73MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.14MB + Index: 0.23MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.11MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

acf-field: 13
acf-field-group: 7
attachment: 1651
custom_css: 1
elementor_library: 19
nav_menu_item: 54
page: 16
post: 12
product: 876
revision: 847
shop_coupon: 2
shop_order: 459
wpcf7_contact_form: 4

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (20) ###

Advanced Custom Fields PRO: by Elliot Condon – 5.9.3
Buy Now Button for WooCommerce: by wpismylife – 1.0.0
Classic Editor: by WordPress Contributors – 1.6
Contact Form DB: by Michael Simpson – 2.10.36
Contact Form 7: by Takayuki Miyoshi – 5.4.1
Google Tag Manager for WordPress: by Thomas Geiger – 1.12.3
Elementor Pro: by Elementor.com – 3.0.8
Elementor: by Elementor.com – 3.2.3
Head, Footer and Post Injections: by Stefano Lissa – 3.2.2
WP Armour - Honeypot Anti Spam: by Dnesscarkey – 1.7.2
Imsanity: by Exactly WWW – 2.7.1
Meshulam payment gateway: by codeandcore – 4.5
One Click Accessibility: by One Click Accessibility – 2.0.3
Post Duplicator: by Metaphor Creations – 2.22
Redirection: by John Godley – 5.1.1
WooCommerce: by Automattic – 5.1.0 (update to version 5.3.0 is available)
Yoast SEO: by Team Yoast – 15.9.1
WP Mail SMTP: by WPForms – 2.8.0
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.8.5

YITH WooCommerce Wishlist: by YITH – 3.0.21

### Inactive Plugins (5) ###

Akismet Anti-Spam: by Automattic – 4.1.9
All in One SEO: by All in One SEO Team – 4.0.11
Hello Dolly: by Matt Mullenweg – 1.7.2
LiteSpeed Cache: by LiteSpeed Technologies – 3.6.4
WooCommerce Product Carousel Slider: by AazzTech – 3.3.4

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: ILS (₪)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #44 - /shop/
Cart: #45 - /cart/
Checkout: #46 - /checkout/
My account: #47 - /my-account/
Terms and conditions: #382 - /%d7%aa%d7%a7%d7%a0%d7%95%d7%9f-%d7%94%d7%90%d7%aa%d7%a8/

### Theme ###

Name: Giftshop
Version: 2020.1
Author URL: https://outright.co.il
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: giftshop/woocommerce/archive-product.php
giftshop/woocommerce/content-product.php
giftshop/woocommerce/content-single-product.php
giftshop/woocommerce/loop/price.php
giftshop/woocommerce/single-product/add-to-cart/simple.php
giftshop/woocommerce/single-product/price.php
giftshop/woocommerce/single-product/product-image.php
giftshop/woocommerce/single-product/product-thumbnails.php
giftshop/woocommerce/single-product/related.php
giftshop/woocommerce/single-product/short-description.php
giftshop/woocommerce/single-product/title.php
giftshop/woocommerce/single-product.php
giftshop/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0

Outdated Templates: ❌
					
					
						Learn how to update

### Action Scheduler ###

Complete: 668
Oldest: 2021-05-10 15:40:28 +0300
Newest: 2021-05-17 12:28:44 +0300

Pending: 2
Oldest: 2021-05-18 09:15:40 +0300
Newest: 2021-05-18 09:15:40 +0300

### Status report information ###

Generated at: 2021-05-17 12:45:59 +03:00

Thread Starter

prathamk4

(@prathamk4)

4 years, 10 months ago

Here is screenshot which show page with storefront and only woocommerce plugins.
https://prnt.sc/1316i45

It’s not working first time page load in incognito.

Mirko P.

(@rainfallnixfig)

4 years, 10 months ago

Hi @prathamk4,

You’re running an outdated version of WooCommerce. Please update to the latest version 5.3.0. Could you also try with another browser and check if the issue persists?

Lastly, please check out this article about endless loading/spinner on the checkout page that may help you resolved the issue:

https://docs.woocommerce.com/document/endless-loadingspinner-on-the-checkout-page/

Thanks!

Thread Starter

prathamk4

(@prathamk4)

4 years, 10 months ago

Hello @rainfallnixfig

woocommerce update solved the problem.
Thank you so much for being there and help.

Mirko P.

(@rainfallnixfig)

4 years, 10 months ago

Hello @prathamk4,

Awesome! Thanks for letting us know.

I’m now going to mark this thread as resolved. Please feel free to open a new thread if you have any further questions.

Cheers.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘ajax ?wc-ajax=update_order_review goes to 403’ is closed to new replies.