Opt-In emails not being received

  • Resolved xanderdw

    (@xanderdw)


    5 years, 1 month ago

    I’ve set up a Mailchimp form successfully, and so long as the form remains set to “single opt-in”, everything is fine.

    As soon as I change to double opt-in, I’m stymied. No one is receiving an opt-in email, but other is an error being generated anywhere I can locate.

    I’ve read all the threads I can find relating to this, but nothing seems to make a difference.

    This was however working okay a couple fo days ago, but with no change on my part, seems to have died on me.

    Can anyone help?

Viewing 4 replies - 1 through 4 (of 4 total)
  • jpowersdev

    (@jpowersdev)

    5 years, 1 month ago

    Hi @xanderdw,

    Could you provide a link to the site you are having trouble with? A screenshot of the form settings would also be helpful. You can use a service like https://imgbb.com/.

    Thanks,
    Jon

    Thread Starter xanderdw

    (@xanderdw)

    5 years, 1 month ago

    Hey Jon,

    The website in question is http://www.helmsmanmediums.com.
    I’ve copied what I believe will be of most use in terms of settings, located here – https://ibb.co/prcD9Gp

    Hope this helps, but holler if you need more.
    Thanks,
    Xander

    jpowersdev

    (@jpowersdev)

    5 years, 1 month ago

    Hi @xanderdw,

    That all looks to be correct. Do you have double opt-in enabled for this audience in Mailchimp itself?

    Our plugin doesn’t manage the sending of the confirmation emails. Instead, when you select double opt-in, the audience member will be added with a status of ‘Pending’ which informs Mailchimp that an opt-in email needs to be sent.

    Let me know if that helps,
    Jon

    Thread Starter xanderdw

    (@xanderdw)

    5 years, 1 month ago

    Hey Jon,

    All seems to be okay – thanks.
    Xander

Viewing 4 replies - 1 through 4 (of 4 total)

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