Catalogue not showing up

  • Resolved kladan

    (@kladan)


    5 years ago

    Despite my page pointing to a well-populated catalogue ( using “[product-catalogue id=’6′]” on the page) – when the page loads, the catalogue appears blank.

    What could be causing this? Thanks for your help, very much appreciate it!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support jaysupport

    (@jaysupport)

    5 years ago

    Hello Kladan,

    Could you verify in the back end that the catalogue with ID 6 has at least one product or category added to it?

    If so, then it could be an issue with your shortcode. I noticed that the single quotes in the shortcode that you shared do not match with each other. WordPress requires that shortcode attributes use only plain text quotes, and both quotes must match.

    Could you please copy/paste this shortcode instead and see if that makes a difference?

    [product-catalogue id="6"]

    Thread Starter kladan

    (@kladan)

    5 years ago

    Thank you for your response. The catalogue with ID 6 has 265 products in it.

    I tried the “[product-catalogue id=”6″]” and it didn’t work – same result, blank catalogue.

    Any other options you could suggest?

    Thank you very much for support.

    Plugin Support jaysupport

    (@jaysupport)

    5 years ago

    The shortcode is correct. So, if there are products in that catalog, there are only three real possibilities for your issue:

    1) 6 is not the correct ID.

    2) The quotes in the shortcode are still incorrect. Try it without any quotes, like:

    [product-catalogue id=6]

    Does it work? If so, you know it’s the quotes.

    3) You’re using some kind of page builder that is conflicting/interfering. Make sure to try the shortcode in the regular WP editor. We also provide a Gutenberg block that you can just use instead.

Viewing 3 replies - 1 through 3 (of 3 total)

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