Tim
(@tneville)
Hi @rscarter1,
Sorry to hear you’re having trouble connecting. Can you paste a copy of your Post SMTP diagnostic log in your next reply and I’ll see what we can do for you. 🙂
Kind Regards,
Tim
So, basically I read that Godaddy blocks all outgoing connections to port 25, 465, and 587 except to their own servers. I got back on with Godaddy help and they said yes, it is being blocked, and pointed me to this page:
https://uk.godaddy.com/help/send-form-mail-using-an-smtp-relay-server-953
Tim
(@tneville)
Hi @rscarter1,
Ah, yes, I do remember this. Personally not a fan of that security policy – but I can understand their reasoning.
Can you send me a copy of your Post SMTP diagnostics log from your WP install, please? It will enable me to see your set up and guide you to the best route forward.
Kind Regards,
Tim
Mailer: postsmtp
HostName: thebaerfaxt.com
cURL Version: 7.71.0
OpenSSL Version: OpenSSL/1.1.1d
OS: Linux p3plzcpnl463001.prod.phx3.secureserver.net 2.6.32-954.3.5.lve1.4.82.el6.x86_64 #1 SMP Tue Mar 16 17:47:27 UTC 2021 x86_64
PHP: Linux 7.4.14 C
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=No, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
WordPress: 5.7.1 en_US UTF-8
WordPress Theme: Divi Child
WordPress Plugins: Akismet Anti-Spam, All-in-One WP Migration Unlimited Extension, All-in-One WP Migration, WP AutoTerms, AutomateWoo – Subscriptions Add-on, AutomateWoo, Better Search Replace, Contact Form 7, Content Visibility for Divi Builder, Health Check & Troubleshooting, Smash Balloon Instagram Feed, Jetpack by WordPress.com, MC4WP: Mailchimp for WordPress, Post SMTP, Really Simple SSL, Redirection, Supreme Modules Lite – Divi Theme, Extra Theme and Divi Builder, Ultimate Member, Ultimate Member – reCAPTCHA, Thanks Redirect for WooCommerce, Direct Checkout for WooCommerce, WooCommerce Square, WooCommerce Subscriptions, WooCommerce, Wordfence Security, Yoast SEO, WP Fastest Cache, Smush, Yoast Test Helper
WordPress wp_mail Owner: /home/xkfnw2qprig5/public_html/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
WordPress wp_mail_from Filter(s): wordfence::fixWPMailFromAddress
WordPress phpmailer_init Action(s): wpcf7_phpmailer_init, PostsmtpMailer->phpmailer_smtp_init
Postman: 2.0.22
Postman Sender Domain (Envelope|Message): thebaerfaxt.com | thebaerfaxt.com
Postman Prevent Message Sender Override (Email|Name): Yes | Yes
Postman Active Transport: SMTP (smtps:login://173.231.242.82:465)
Postman Active Transport Status (Ready|Connected): Yes | No
Postman Deliveries (Success|Fail): 618 | 10
The successes were from before we switched to GoDaddy.
Tim
(@tneville)
Hi @rscarter1,
Thanks for this. So as GoDaddy require you to use their mail relay server (see the guide you linked me to) – here are the changes you should make. I am listing these as they are shown in the ‘Show All Settings’ option.
Transport
- Type: SMTP
- Mailer Type: PostSMTP
Transport Settings
Doesn’t work because our MX records are pointed to the new host. 🙁
Oh, the woes of GoDaddy email.
Oh —– localhost
That works!
Tim
(@tneville)
Hi @rscarter1,
I don’t like GoDaddy either – but I’m biased, I manage and sell hosting! 😂
Seriously though: Glad localhost is working for you. Is Post SMTP now running correctly on your site?
Kind Regards,
Tim
It is, thank you. I will mark as resolved. You’re the best.
Tim
(@tneville)
Thanks @rscarter1, appreciate the kind words. 🙂
So glad we resolved this in under 2 hours – has to be a record!
If you need anything else, please feel free to create a new thread and either me or the developer will respond as soon as possible.
All the best!
Kind Regards,
Tim
Nice one Tim.
This would make a good FAQ or pinned post somewhere!
Had the same issue with a client the other day. Don’t you love that shudder you get when you hear “GoDaddy”!!
Tim
(@tneville)
Good point @shinerweb, yes. I guess it will affect all GoDaddy users which is probably a large portion of users (whether that’s good or bad, I’ll let you draw your own conclusion!)
I’ll speak to Yehuda and see what we can do, for now, I’ll create a sticky here in a moment.
There are other hosting companies in the same family which are heading in the same direction. It’s becoming a real problem for a lot of small businesses as their platforms are quite…unique!
Anyway! Thanks for your feedback, I appreciate it.
Kind Regards,
Tim
Tim
(@tneville)
Oh, actually, @shinerweb or @rscarter1 – does the email you’re sending from have to be the same domain as your hosting account to use the GoDaddy SMTP relay?
It would be good to confirm before I post the sticky.
Kind Regards,
Tim
@tneville – thankfully, I persuaded the clients to bypass using GoDaddy mail relaying and hosted the mail servers elsewhere.
I know you know, but most users don’t realise that even though they’ve paid up front for their GoDaddy hosting doesn’t prevent them from splitting email away from web services for next to no cost for most GoDaddy users.
GoDaddy also have a pretty low limit of 500 mails per day when using their relay on their basic plans. Including system mails (not just mails to visitors/sales etc) can often exceed the daily limits on even a relatively low traffic site.
