Unable to process payments: The REST API request failed due to an error.

  • Resolved lindsaymay

    (@lindsaymay)


    4 years, 11 months ago

    My site stopped working with the WooCommerce stripe plugin- I’m getting critical site health errors related to REST API and a loopback request error.

    To be clear, I’m NOT a developer, but my hosting can’t figure it out and all my settings are correct. Has anyone experienced this? Desperate to get this working again. It happens when a customer is trying to check out and submit final payment.

    The log error message says: “cURL error 28: Operation timed out after 10005 milliseconds with 0 out of 0 bytes received”

    Earlier the message I received from a customer said that the error message on their screen after trying to purchase said: “there was a problem connecting to the Stripe API endpoint”.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Sunday Ukafia

    (@sukafia)

    4 years, 11 months ago

    Hi @lindsaymay

    The most common culprit for this is hosting configuration or a WordPress security/firewall plugin. We’ve seen some cases where the cURL version on the server being outdated caused an issue like this. I would advise you to check with your host.

    Additionally, I’d recommend taking a look at this guide.

    I also recommend doing a conflict test to see if that helps. We have the steps here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Plugin Support abwaita a11n

    (@abwaita)

    4 years, 11 months ago

    Hi @lindsaymay,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was useful and you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

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