Stripe field not triggering Receipt

  • Resolved tinnic

    (@tinnic)


    5 years, 3 months ago

    I have enabled the “send receipt” option and selected the email field but on my Stripe dashboard the successful payments still say that “receipt not sent”

    Can you please explain what more I need to do?

    I have already exported my form for another (still open) topic so please find below the Pastebin link to the exported form.

    https://pastebin.com/R8JY4b22

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    5 years, 3 months ago

    Hi @tinnic,

    Just to be sure, the “Send Receipt” was enabled on the Stripe side or the Forminator side? In the form export shared, I could notice it’s disabled in your for “Stripe” field:

    Screenshot at 16:25:35.png

    Maybe that was the case? Please do check and confirm if that is the case or not, so that we could check further if needed.

    Looking forward to your response.

    Kind Regards,
    Nithin

    Thread Starter tinnic

    (@tinnic)

    5 years, 3 months ago

    Hi Nithin,
    I double-checked the receipt is enabled on Forminator and Stripe. I have exported the latest version of the form

    https://pastebin.com/ZEYQAU6C

    Thanks

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    5 years, 2 months ago

    Hi @tinnic

    I hope you are doing well.

    I was able to replicate the problem and found it is a reported situation for Forminator 1.14.9

    A temporary solution is to downgrade the plugin version, however, we already sent this ticket as an extra report.

    We can’t give an estimated time to release the fixed version, but please, keep the eyes on the plugin updates and changelogs.

    Best Regards
    Patrick Freitas

    Thread Starter tinnic

    (@tinnic)

    5 years, 2 months ago

    Hi Patrick,
    Thanks for letting me know. We’ll mitigate the situation on our end.

Viewing 4 replies - 1 through 4 (of 4 total)

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