Set “prices inclusive of tax” > on front end, tax is added on top

  • SRD75

    (@srd75)


    4 years, 11 months ago

    Hi in WooCommerce > Settings > Tax, we have:

    “Yes, I will enter prices inclusive of tax.”

    On the front end we have a product selling for $4.55, which is the price inclusive of tax.

    However, its price is displayed as $5.00, which is $4.55 + 10%.

    So our inclusive setting has been effectively been changed to a

    “No, I will enter prices exclusive of tax”
    (which is not what we set).

    Help appreciated.
    Steve

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 18 total)
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  • Plugin Support abwaita a11n

    (@abwaita)

    4 years, 11 months ago

    Hi @srd75,

    Just to take a closer look at your setup, could you please share with us a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thanks.

    Thread Starter SRD75

    (@srd75)

    4 years, 11 months ago

    Thanks for the quick response @abwaita; here it is:

    
### WordPress Environment ###

WordPress address (URL): https://amanoflorals.com.au
Site address (URL): https://amanoflorals.com.au
WC Version: 5.2.0
REST API Version: ✔ 5.2.0
WC Blocks Version: ✔ 4.7.1
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 2.1.5
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Language: en_AU
External object cache: ✔

### Server Environment ###

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PHP Max Input Vars: 3000
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OpenSSL/1.1.1d

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WooCommerce Advanced Product Labels: by BeRocket – 1.2.1
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WooCommerce - Show only lowest prices in variable products: by Fernando Tellado – 0.9.27
UpdraftPlus - Backup/Restore: by UpdraftPlus.com
DavidAnderson – 1.16.53

WC Order PDF Download: by Yagnik Sangani – 1.0.0
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WP Migrate DB Pro: by Delicious Brains – 1.9.14
YITH WooCommerce Zoom Magnifier: by YITH – 1.3.25

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### Settings ###

API Enabled: ✔
Force SSL: ✔
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
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exclude-from-search (exclude-from-search)
featured (featured)
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rated-3 (rated-3)
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Connected to WooCommerce.com: ✔

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Shop base: #1198 - /shop/
Cart: #1199 - /cart/
Checkout: #1200 - /checkout/
My account: #1201 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Divi A Mano
Version: 1.1
Author URL: https://s.doig.com.au
Child Theme: ✔
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Parent Theme Version: 4.9.4
Parent Theme Author URL: http://www.elegantthemes.com
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Oldest: 2021-03-21 03:00:31 +0000
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Pending: 1
Oldest: 2021-04-16 05:03:32 +0000
Newest: 2021-04-16 05:03:32 +0000

### Status report information ###

Generated at: 2021-04-14 14:41:05 +08:00
    • This reply was modified 4 years, 11 months ago by Yui. Reason: some possibly sensitive data removed
    Plugin Support abwaita a11n

    (@abwaita)

    4 years, 11 months ago

    Thanks for the SSR @srd75.

    In the report, I see that you have a caching plugin:

    LiteSpeed Cache: by LiteSpeed Technologies – 3.6.4

    As a first step, kindly disable the plugin and clear your browser’s cache then check whether the correct prices are shown on your shop page.

    Let us know how it goes.

    Thanks.

    Thread Starter SRD75

    (@srd75)

    4 years, 11 months ago

    Hi @abwaita,

    Can you please delete the db info from the SSR?

    Disabling LiteSpeed Cache and clearing the browser cache did not change the price away from $5.

    Cheers.

    Thread Starter SRD75

    (@srd75)

    4 years, 11 months ago

    I also note that even with Tax turned off, all the product prices are permanently increased by 10% in the back end.

    • This reply was modified 4 years, 11 months ago by SRD75.
    Plugin Support abwaita a11n

    (@abwaita)

    4 years, 11 months ago

    Hi @srd75,

    Can you please delete the db info from the SSR?

    Only moderators can do this. Kindly contact a moderator via the Report this topic section on the right and be sure to give a reason for the request. You can find more details here: https://wordpress.org/support/guidelines/#contacting-the-moderators

    Disabling LiteSpeed Cache and clearing the browser cache did not change the price away from $5.

    From here, kindly check with your host and ask whether they have enabled server-side caching. If they have, you may request them to disable it as well and then test.

    I also note that even with Tax turned off, all the product prices are permanently increased by 10% in the back end.

    For added visibility on our end, is it possible to share with us the following:

    • A screenshot of the WooCommerce → Settings → Tax page
    • A link to one of your products
    • A screenshot of the above product’s price as set in the Product data section

    I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.

    Thanks.

    Thread Starter SRD75

    (@srd75)

    4 years, 11 months ago

    Hi @abwaita

    The web host does not cache the website.

    Here is the tax setting.

    Here is the backend price.

    Here is the front end product. Before turning on tax, this product’s price was $4.55.

    When I had enabled “Enable tax rates and calculations”, I set prices to be inclusive of tax and this is the tax rate I set.

    Cheers,
    Steve

    Plugin Support abwaita a11n

    (@abwaita)

    4 years, 11 months ago

    Thanks for the screenshots.

    The web host does not cache the website.

    Thanks for checking. I hope that you were able to confirm directly with them. This is because the SSR shows:
    Server Info: LiteSpeed
    On the server’s site, one of the features advertised is the caching ability.

    I also meant to ask, did you purge all cache when deactivating the LiteSpeed plugin?

    Here’s an article on how to purge the cache: https://www.a2hosting.com/kb/a2-hosting-products/turbo-web-hosting/clearing-the-litespeed-cache

    You can go through the steps outlined there and then check the prices again.

    The persistence of historical prices on the product pages is highly suggestive that some sort of caching is still occurring.

    Let’s see how it goes when you try the above.

    Thanks.

    Thread Starter SRD75

    (@srd75)

    4 years, 11 months ago

    Yes I did Purge All before.

    I’ve done that again, plus cleared the LiteSpeed Cache in cPanel, then disabled LiteSpeed Cache in WordPress, and the example item’s price is still $5.

    LiteSpeed Cache does not cache backend prices.

    Thread Starter SRD75

    (@srd75)

    4 years, 11 months ago

    Where do we go from here?

    Plugin Support abwaita a11n

    (@abwaita)

    4 years, 11 months ago

    Hi @srd75,

    Thanks for keeping the thread up.

    Just a small check, when you switch to the Storefront theme and deactivate all plugins apart from WooCommerce, does the issue persist?
    * To avoid affecting your customers, you may want to do this on a test/staging site. If you don’t have one already, your hosting company might offer one as part of your package. Alternatively, you can use a free plugin like https://wordpress.org/plugins/wp-staging/

    Also, is it possible to share the full WooCommerce → Settings → Tax page and a screenshot of the tax rates you’ve set up? Trying to see if the issue can be reproduced on a test site, thus a picture of these settings would be helpful.

    Thanks.

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    4 years, 11 months ago

    Since it’s been a while since we last heard back from you, I’m going to mark this thread resolved.

    Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

    Cheers! 🙂`

    Thread Starter SRD75

    (@srd75)

    4 years, 10 months ago

    Because of the problem with the tax being added on top of the product prices, we turned “Enable taxes” off.

    However, after clearing the LiteSpeed Cache, the extra 10% remained on the front end.

    If I temporary turn on “Enable taxes”, I see the following in the Taxes tab:

    https://staging.amanoflorals.com.au/wp-content/uploads/2021/05/tax.png

    • This reply was modified 4 years, 10 months ago by SRD75.
    Plugin Support abwaita a11n

    (@abwaita)

    4 years, 10 months ago

    Hi @srd75,

    Thanks for your response. Just to follow up, when the taxes are turned off, are the product price on the back end the same as those on the front end?

    If the prices do not match, it might be that you have some more caching going on. You could purge all cache on Litespeed and consult with your host to check whether they have server-side caching so that they can disable it for you.

    I hope this helps.

    Thread Starter SRD75

    (@srd75)

    4 years, 10 months ago

    Hi @abwaita,

    With taxes turned off, the product price on the back end the same as those on the front end.

    Both prices are 20% higher than before originally turning taxes on.

    Cheers,
    Steve

Viewing 15 replies - 1 through 15 (of 18 total)
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