Payment processing failed. Please retry.

  • Resolved vahsrap

    (@vahsrap)


    5 years, 2 months ago

    on checkout page stripe payment shows this message “Payment processing failed. Please retry.” for test mode, currently working on test mode only and if log in to my stripe account -> dashboard -> logs, it shows status as ‘200 OK’

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ryan Ray

    (@ryanr14)

    5 years, 2 months ago

    Hi @vahsrap,

    on checkout page stripe payment shows this message “Payment processing failed. Please retry.” for test mode, currently working on test mode only and if log in to my stripe account -> dashboard -> logs, it shows status as ‘200 OK’

    I think you’re seeing issues in WooCommerce but not in Stripe, or at least in the request on Stripes side you see a 200 OK status. In WooCommerce do you see an order created but is set to Pending or On Hold? If so are there any order notes that might provide a clue as to what’s happening with the payment processing?

    I would next enable logging under WooCommerce > Settings > Payments and select Manage next to Stripe. Then at the bottom of those settings you’ll see a checkbox to enable Logging.

    https://cld.wthms.co/20lTOr

    Then if any errors are logged you’ll find those under WooCommerce > Status > Logs tab. There will be a Stripe log for every day that logging is enabled.

    https://cld.wthms.co/qK6BmL`

    • This reply was modified 5 years, 2 months ago by Ryan Ray.
    Nicola Mustone

    (@nicolamustone)

    Automattic Happiness Engineer

    5 years, 2 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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