Problem with plugin configuration/pixel not working

  • Resolved katsss

    (@katsss)


    5 years, 1 month ago

    I have installed FB pixel and done all the other set up using Facebook for Woocommerce plugin. However, after setup, it says that set up completed but when it directs me back to Woocommerce I can’t see Pixel ID numbers or any other details (please see the screenshot attached), the only thing I can see there is Page ID and FB pixel has not been set up.

    I have reconnected, uninstalled plugin, made sure it’s up to date, checked my woocommerce and WordPress versions, went over FB setups and can’t see what might have caused it.

    This has happened with two of my clients now. Is there anyone else who has experienced this kind of issue?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Tseten a11n

    (@tibetanitech)

    5 years, 1 month ago

    Hi @katsss

    I understand your Facebook pixel is not working and you don’t see the Pixel ID numbers on the product page.

    Could you please share a copy of your site’s System Status to see how your site is configured? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    If you go to Marketing > Facebook > Connection tab, do you see any Pixel assigned there?

    Nicola Mustone

    (@nicolamustone)

    Automattic Happiness Engineer

    5 years, 1 month ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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