Purchase event not being tracked

  • Resolved kosoniscs

    (@kosoniscs)


    5 years ago

    Since March 16th purchase events are not being tracked anymore.
    All the other events are tracked as expected.
    I have not done any change (intentionally) nor installed any plugin that my create a conflict.
    I noticed today in Analytics real time that the page /order-received is not showing as visited by the user who made the purchase. I believe that this is the reason of purchases not being tracked, but I don’t know why this page is not being tracked anymore.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Dani F. a11n

    (@danielinhou)

    5 years ago

    Hi 👋🏽 @kosoniscs

    If you’re not seeing data for customer orders which have been placed on your site I’d suggest testing the tracking and make sure it’s sending over the correct data to Google.

    You can use the Google Tag Assistant tool for Chrome. This will analyze the tracking code which has been added to your page and notify you of any warnings or errors.

    Make sure you review this document that explains a few points to keep in mind before you test it:

    https://docs.woocommerce.com/document/google-analytics-integration/#testing-analytics

    I hope that helps, keep us posted if you need any further help!

    Cheers!`

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    5 years ago

    Hi @kosoniscs. We haven’t heard from you in a while so I’m going to go ahead and mark this thread as resolved. If you still need help with this issue or have any other questions about this extension, please start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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