CONNECTION ERROR

  • Resolved cfm168

    (@cfm168)


    5 years, 4 months ago

    Hello,

    Dashboard showing the following error messages:

    “CONNECTION_ERROR : “Operation timed out after 10001 milliseconds with 0 bytes received_FAILED_TO_USE_FILE_GET_CONTENTS””.

    See screenshot: https://ibb.co/xqRX0xQ

    Please help. Thanks in advance!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author alexandergull

    (@alexandergull)

    5 years, 4 months ago

    Hello @cfm168

    What version of the plugin is actually installed now?

    Best regards,

    Thread Starter cfm168

    (@cfm168)

    5 years, 4 months ago

    Version 5.153.6

    Plugin Author alexandergull

    (@alexandergull)

    5 years, 4 months ago

    Please, contact us via the ticket system. We need to know your account personal data.

    Just link this thread to a new ticket.

    https://cleantalk.org/my/support/open

    Best regards,

    thordar

    (@thordar)

    5 years, 3 months ago

    Hi Cleantalk support,

    I have the same problem for all my clients (ca 10). I have the latest version of the app installed, but get this Connection error message:

    CONNECTION_ERROR : “cURL error 28: Connection timed out after 10000 milliseconds”

    And for a new client also the message that there is a wrong key, even though in the Cleantalk Admin the key is OK, and the plugin is active.

    One client who has not updates the plugin for a long time is the only one without these problems…

    Can I create a ticket for this just like described above?

    Thanks,
    Wietske

    Thread Starter cfm168

    (@cfm168)

    5 years, 3 months ago

    The issue has been resolved after direct reporting the developer.

    SergeM

    (@serge00)

    5 years, 3 months ago

    Hello, @thordar.

    Yes, of course. Please, create a private ticket here:
    https://cleantalk.org/my/support/open

    We will check your CleanTalk profile and everything that is required.

Viewing 6 replies - 1 through 6 (of 6 total)

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